Retail Operations

Interview with Chieh Huang, Boxed.com: Part I, Investments in Workforce

FMI Midwinter Executive Conference Chairman and Co-Founder and CEO of Boxed.com, Chieh Huang, responded to several questions I had for him regarding his journey to build a successful wholesale and technology platform from the ground-up that recently ...

Supermarket Employee Day – Celebrating “Two”gether

On Tuesday, February 22, 2022 the food industry proudly and enthusiastically celebrated the supermarket heroes that make us proud each and every day feeding families and enriching lives in our local communities around the ...

Presenting FMI’s 2022 Class of Store Manager Award Nominees

On the day that we have set aside to celebrate the hard-working supermarket employees by proclaiming it Supermarket Employee Day, one would be amiss to not acknowledge the special talents of those who serve in the position of store manager. The ...

Encouraging Health and Well-being for Supermarket Employees: How K-VA-T Food Stores Supports their Essential Workforce

To showcase just how some of our members are encouraging health and well-being with a focus on the essential food industry workforce, we decided to reach out to hear more from one very inspirational supermarket employee, Lori Hamilton, registered ...

Encouraging Health and Well-being for Supermarket Employees: How Harmons Delivers a Wholistic Approach

We reached out to Sarah Kiel, registered dietitian, and wellness champion at Harmons, to share her perspective on the good work going on to encourage health and well-being with a focus on supporting the essential food industry ...

Reassessing Problematic and Unnecessary Materials in the Supply Chain

Over the last year, stirrers that are non-reusable, non-recyclable and non-compostable were deemed as one of 11 items in a list of “problematic and unnecessary materials” by the U.S. Plastics Pact. FMI and more than 100 other organizations on the U....

Family Meal Programs That Are Simply Golden

The FMI Foundation created the Gold Plate Award to recognize the diverse retail food industry efforts encouraging the nutritional, emotional, mental and social health of more family meals. We are proud to announce the 2021 Gold Plate award winners ...

Q&A: Why Employees Need Verbal De-escalation Training Now

I recently discussed the importance of de-escalation training with Bill Flynn, former DHS principal deputy assistant secretary and co-founder of The Power of Preparedness (TPOP). Under Bill’s leadership, TPOP provides online training for verbal de-...

Seven Years And Counting of Grocery Boardroom Insights

We’re pleased to present the seventh edition of Boardroom. The articles in this year’s volume are focused on the FMI Imperative Issues Framework, contextualizing immediate needs such as supply chain disruption and workforce challenges; and ...

Emergency Preparedness: Recognition Can Stop a Problem Before It Starts

We’ve all seen the viral videos of irate customers, often in grocery and convenience stores, getting into heated altercations with staff and customers. While these situations can be meme-worthy fodder online, they are often intense and potentially ...

FMItech Pitches: Curated Innovation for the Food Industry

To help food retailers keep up with the latest food technology innovations, FMI and the Center for Advancing Retail & Technology (CART), held an online pitch competition. Through an expert set of judges, we identified the top six food technology ...

VIDEO: Grocery Innovations in Health & Well-being

FMI Chief Food and Product Safety Officer Dr. Hilary Thesmar and FMI Director, Health and Well-being Krystal Register discuss the innovative ways food retailers are supporting customers in meeting their health goals, including meal planning, virtual ...

VIDEO: An Ecommerce Revolution in Food Retail

FMI Chief Collaboration Officer Mark Baum and Vice President, Industry Relations Doug Baker discuss the investments food retailers made to scale up their online shopping operations, such as click-and-collect and home delivery, as well as employee ...

VIDEO: Food Industry Supply Chain in Focus

FMI Vice President, Industry Relations Doug Baker and Senior Director, Supply Chain & Sustainability Marjorie DePuy discuss some of the supply chain challenges impacting the food industry like port disruptions and labor shortages, their impact on ...

Healthy Eating Meets Budget-Friendly – Introducing a New Tool from USDA

With many consumers leveraging food for better health with a cost-conscious approach, there’s a new tool available from USDA, premiering as the first of its kind. With the tagline “Healthy food choices don’t have to cost a lot” the Shop Simple with ...