Technology

Man Oh Man, Grocery Shopping Has Changed

For the 31 years I have been married, I have always been the one who did the grocery shopping. Every household divvies up life’s responsibilities differently, and in my home I’m the primary grocery shopper. Throughout the years, my wife’s friends ...

5 Key Steps to Becoming an AI-powered Organization

In this time of rapidly unfolding changes, accelerated and amplified during the pandemic, embracing artificial intelligence (AI) allows you to predict customers’ purchases while also empowering employees to use data to truly anticipate shopper needs....

Speaking from the Heart on Valentine’s Day

I am seizing this opportunity to issue this blog as my heartfelt Valentine’s Day card to the food industry, the community I have always admired and respected, but have come to appreciate and dare I say, love, in some new and more profound ways over ...

Headlines from FMI’s Midwinter Executive Conference

Last week’s FMI Midwinter Executive Conference certainly made headlines with thought-provoking educational sessions, featuring diverse perspectives among food industry icons; predictions about the future of grocery amidst a global pandemic; ...

Celebrating Supermarket Employee Day

On February 22, 2021, I will be celebrating the hard-working heroes of the supermarket by joining with the industry to proclaim it Supermarket Employee Day. The supermarket has long been acknowledged as the backbone of our communities, but its role ...

Lessons Learned and Insights from Albertsons Companies

Susan Morris, executive vice president and COO at Albertsons Companies, is the 2021 Midwinter Executive Conference chairperson and she has proven to be an admirable guide in helping us plan our first-ever virtual Midwinter experience. Susan’s ...

Resolutions Re: Solutions for 2021

I found it refreshing to read David Orgel’s recent article How to Be Ready for Anything in 2021 in Drug Store News. It isn’t so much a piece about predictions and resolutions for a new year. It’s more of a preparedness “how-to” for retailers as they ...

2020: The Year of the Food Industry

From the cashiers and stockers to the store managers and executives, the drivers and food processors and pharmacist and nutritionists, to the data analysts, delivery experts and farmers, our industry is filled with true Food Industry Heroes who have ...

New Twists on Retail Differentiation Strategies

Food retailers have been adapting their product and service differentiation strategies. In 2019, they pushed the boundaries to enhance strategies in specific areas. Then, in the pandemic period, they have pivoted on some strategies to accommodate ...

Implementing a Strong Omnichannel Strategy to Avoid Supply Chain Waste

Today’s retailers need a strong omnichannel strategy in place to meet rapidly changing consumer needs resulting from the pandemic. As more people choose to take advantage of ecommerce for delivery of their essential food items, retailers must ensure ...

Food Retailers Put Technology Front and Center

Consider how technology experimentation has played out in the food retail industry. In recent years, retailers have made progress in fits and starts, going after use cases ranging from better customer experience to improved efficiency. ...

Witnessing the Food Industry

Recently, I was able to share insights gleaned from my experience by speaking at the Retailing Summit hosted by FMI’s newest university member, Texas A&M and the Mays School of Business Center for Retailing Studies. My talk at the virtual event was ...

How Food Retail Ecommerce Got Ready for Prime Time

In hindsight, it’s interesting how food retailers described their ecommerce sophistication a year ago in the FMI Food Retailing Industry Speaks report. Only 4% of responding companies with online sales considered themselves to be very sophisticated ...

Are You Ready for Some Food Ball? The Road to Supper Bowl I

Baseball has its World Series, hockey has the Stanley Cup, tennis has its Wimbledon and football has its Super Bowl. Now the food industry has its Supper Bowl! All of these landmark competitions offer teams the chance to prove they are the best of ...

Four Common Misconceptions About Food Prices

A number of misconceptions regarding grocery prices regularly permeate both the news and our water cooler conversations. These are due to a combination of outdated ideas that should have been put to rest long ago and high profile “examples” that are ...