Crisis Management 

FMI cannot prevent a crisis from happening, but we can help our members and partners manage crises before and after they occur, whether it is a natural disaster, a gun violence incidence, fraud or product recall. 

Crisis Management Blog Posts

What’s In A Brand?

Jan 21, 2020
Life is full of circumstances and situations that prompt us to evaluate our personal brand and make necessary changes, adapting to a new position or setting by shifting our brand. Sometimes these involve small adjustments and sometimes we must ...

FMI’s 2019 Year in Review

Dec 20, 2019
There is something particularly noble about accomplishments that have so many ups and downs and surprise developments that they require a special brand of perseverance. Finishing the fight requires overcoming the nagging drag of self-doubt when the ...

‘Engineer the Hazard out of the Equation’ for Workplace Safety

Dec 4, 2019
The “founding father” of the concept of inherent safety, Dr. Trevor Kletz, a chemical engineer and process safety expert, said it best, “There's an old saying that if you think safety is expensive, try an accident. Accidents cost a lot of money. And,...

More Retail Operations Blog Posts

Doug Baker
Questions?
For questions or more information, please contact Vice President Industry Relations, FMI's Doug Baker.

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Facts & Figures
92% of retailers see data security and privacy (securing business data) negatively impacting their business.

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FMI Crisis Management Resources

Food Defense Cover

Food Defense Guideline

The following guideline is meant for assisting key personnel to prepare, respond, stabilize, and recover from a tampering or intentional contamination event.
Crisis Manual 2 2019

FMI Crisis Communications Guide 2019

When crises occur, your response will be critical to maintaining your relationships with shoppers, employees and business partners. Leverage this manual with your team to prepare, respond and recover from a crisis.
Natural Disaster Cover

Natural Disaster Guideline

This document provides guidance is meant for assisting key personnel to prepare, respond, stabilize, and recover from a natural disaster event.
Active Shooter

Active Shooter Guideline

The information in this document is meant for assisting key personnel to prepare, respond, stabilize, and recover from an active shooter event.
Cybersecurity manual

Cyber Security - The New Normal

This whitepaper, produced for FMI by Fortium Partners, aims to help FMI members understand the state of cyber security and become equipped with actionable steps to secure their companies.
Cyber Security Toolkit

Cyber Security Toolkit

This manual offers practical applications for you and your company to manage risks before, during and after a data breach or cyber attack.

State Cyber Security Resources

Security Breach Notification Chart
Perkins Coie's Privacy & Security practice maintains a comprehensive chart that summarizes state laws regarding security breach notification. The chart is for informational purposes only and is intended as an aid in understanding each state's unique security breach notification requirements. Lawyers, compliance professionals, and business owners may find this chart helpful when preparing for and responding to data breaches.

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Crisis Management leadership image

FMI's crisis management services include:

  • Acting as a liaison with federal agencies during times of crisis
  • Crisis guidelines regarding natural disasters, active shooters, communications and food recalls
  • Experts in asset protection and safety available for consultation
  • After-action advisory groups to debrief and improve processes
  • Tools for dealing specifically with cyberattacks on business processes
  • Advisory board membership for the Retail Cyber Intelligence Sharing Center (R-CISC)
  • Real-time information during federally declared states of emergency and product recalls like the recent E.coli breakout

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