Crisis Management 

FMI cannot prevent a crisis from happening, but we can help our members and partners manage crises before and after they occur, whether it is a natural disaster, a gun violence incidence, fraud or product recall. 

Crisis Management Blog Posts

A Backup Plan for When the Lights Go Out at the Grocery Store

Sep 25, 2019
When the lights suddenly go out at the Baker household my family knows the plan. My wife grabs the candles, I get out the batteries and flashlights, we conserve our cellphone power and keep the refrigerator door closed. But, the most important thing ...

Exercise, Exercise, Exercise (a Crisis Scenario)!

Sep 12, 2019
Prepared, not scared: That’s the mantra for this year’s National Preparedness Month. The theme is also playing out as a public service announcement developed by Federal Emergency Management Agency (FEMA) and the Ad Council, which encourages ...

Are You Ready for Barry?

Jul 11, 2019
As we collaborate on this post, the current storm in the Gulf of Mexico has just been deemed Tropical Storm Barry by the National Weather Service. That classification may change, and the potential impact of the storm is shifting rapidly; however, we ...

More Retail Operations Blog Posts

Doug Baker
Questions?
For questions or more information, please contact Vice President Industry Relations, FMI's Doug Baker.

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Facts & Figures
92% of retailers see data security and privacy (securing business data) negatively impacting their business.

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FMI Crisis Management Resources

Food Defense Cover

Food Defense Guideline

The following guideline is meant for assisting key personnel to prepare, respond, stabilize, and recover from a tampering or intentional contamination event.
Crisis Manual 2 2019

FMI Crisis Communications Guide 2019

When crises occur, your response will be critical to maintaining your relationships with shoppers, employees and business partners. Leverage this manual with your team to prepare, respond and recover from a crisis.
Natural Disaster Cover

Natural Disaster Guideline

This document provides guidance is meant for assisting key personnel to prepare, respond, stabilize, and recover from a natural disaster event.
Active Shooter

Active Shooter Guideline

The information in this document is meant for assisting key personnel to prepare, respond, stabilize, and recover from an active shooter event.
Cybersecurity manual

Cyber Security - The New Normal

This whitepaper, produced for FMI by Fortium Partners, aims to help FMI members understand the state of cyber security and become equipped with actionable steps to secure their companies.
Cyber Security Toolkit

Cyber Security Toolkit

This manual offers practical applications for you and your company to manage risks before, during and after a data breach or cyber attack.

State Cyber Security Resources

Security Breach Notification Chart
Perkins Coie's Privacy & Security practice maintains a comprehensive chart that summarizes state laws regarding security breach notification. The chart is for informational purposes only and is intended as an aid in understanding each state's unique security breach notification requirements. Lawyers, compliance professionals, and business owners may find this chart helpful when preparing for and responding to data breaches.

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Crisis Management leadership image

FMI's crisis management services include:

  • Acting as a liaison with federal agencies during times of crisis
  • Crisis guidelines regarding natural disasters, active shooters, communications and food recalls
  • Experts in asset protection and safety available for consultation
  • After-action advisory groups to debrief and improve processes
  • Tools for dealing specifically with cyberattacks on business processes
  • Advisory board membership for the Retail Cyber Intelligence Sharing Center (R-CISC)
  • Real-time information during federally declared states of emergency and product recalls like the recent E.coli breakout

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