Crisis Management 

FMI cannot prevent a crisis from happening, but we can help our members and partners manage crises before and after they occur, whether it is a natural disaster, a gun violence incidence, fraud or product recall. 

FMI and TPOP Present Online Training: Workplace Violence Preparedness

PREPAREDNESS SHIELD

FMI members can implement comprehensive online training for workplace violence prevention, verbal de-escalation, and active assailant preparedness. 

The training, which is custom tailored for the grocery and food industry, will give FMI members and their workers the knowledge and confidence to identify, prevent, and if necessary, minimize potentially violent conflicts.

Take advantage of the FMI Member discount for valuable eLearning.

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Crisis Management Blog Posts

Recovering from the Storm: Hurricane Ida Resources

Sep 2, 2021
From our offices outside of Washington, DC, we watched on TV as Hurricane Ida slammed into the shores of New Orleans as a Category 4 Hurricane and left a trail of devastation and flooding through the rest of Louisiana. Morphing into Tropical Storm ...

When Violence Strikes

Aug 30, 2021
There is perhaps no greater evidence of the troubled and challenging times we’re experiencing than the increased number of inexplicable acts of violence erupting without warning in unexpected places. And food retail outlets have not been exempt from ...

Ongoing Conversations About Supply Chain Resilience

Aug 13, 2021
With challenges such as demand spikes, supply disruptions, labor shortages and a changing policy landscape, retailers had to adjusted accordingly – not only for the good of the company, but for the community. Here are some of the lessons learned and ...

Crisis Resources

Stay Informed
Storm Central

  • All Hazards Consortium  - A regularly updated storm center webpage for executive and operational decision makers across multiple states and industries producing results in disaster management.

Food Assistance Information (SNAP & D-SNAP) 
Food Safety
  • Food Safety in a Disaster or Emergency - Foodsafety.gov has information to share with consumers on how to keep food safe before, during, and after emergencies, such as floods, fires, natural disasters, or the loss of power.
Store Status Form

  • Store Status Through SABER - We're working with SABER, to provide information on the status of stores in affected area to help coordinate recovery efforts with federal and local government agencies. 

Supply Chain Assistance
  • American Logistics Aid Network - Industry-wide organization that exists to provide supply chain assistance to disaster relief organizations (and other non-profits).
  • Commercial Routing Assistance - Latest information relevant to commercial organizations and drivers, state transportation officials and regulators, federal transportation officials and regulators, and trade associations who rely upon continuous vehicle movement to meet their mission.

FMI Crisis Management Resources

Emergency Preparedness Workplace Violence Product Image

On-Demand Video: Emergency Preparedness: Workplace Violence

In this recorded session, FMI CEO Leslie Sarasin moderates a panel conversation with industry leaders who have experienced unthinkable crises directly.
De-escalation Guide 2020

FMI Crisis Management Guide: De-Escalation

Leverage this guide with your team to prepare and respond to tense encounters as we continue to keep workplaces safe.
Civil Unrest

FMI Crisis Management Guide: Civil Unrest

Leverage this guide with your team to prepare, respond and recover from civil unrest.
Food Defense Cover

Food Defense Guideline

The following guideline is meant for assisting key personnel to prepare, respond, stabilize, and recover from a tampering or intentional contamination event.
Crisis Manual 2 2019

FMI Crisis Communications Guide 2019

When crises occur, your response will be critical to maintaining your relationships with shoppers, employees and business partners. Leverage this manual with your team to prepare, respond and recover from a crisis.
Natural Disaster Cover

Natural Disaster Guideline

This document provides guidance is meant for assisting key personnel to prepare, respond, stabilize, and recover from a natural disaster event.
Active Shooter

Active Shooter Guideline

The information in this document is meant for assisting key personnel to prepare, respond, stabilize, and recover from an active shooter event.
Cybersecurity manual

Cyber Security - The New Normal

This whitepaper, produced for FMI by Fortium Partners, aims to help FMI members understand the state of cyber security and become equipped with actionable steps to secure their companies.

State Cyber Security Resources

Security Breach Notification Chart
Perkins Coie's Privacy & Security practice maintains a comprehensive chart that summarizes state laws regarding security breach notification. The chart is for informational purposes only and is intended as an aid in understanding each state's unique security breach notification requirements. Lawyers, compliance professionals, and business owners may find this chart helpful when preparing for and responding to data breaches.

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Crisis Management leadership image

FMI's crisis management services include:

  • Acting as a liaison with federal agencies during times of crisis
  • Crisis guidelines regarding natural disasters, active shooters, communications and food recalls
  • Experts in asset protection and safety available for consultation
  • After-action advisory groups to debrief and improve processes
  • Tools for dealing specifically with cyberattacks on business processes
  • Advisory board membership for the Retail Cyber Intelligence Sharing Center (R-CISC)
  • Real-time information during federally declared states of emergency and product recalls like the recent E.coli breakout