Crisis Management 

FMI cannot prevent a crisis from happening, but we can help our members and partners manage crises before and after they occur, whether it is a natural disaster, a gun violence incidence, fraud or product recall. 

Crisis Management Blog Posts

Grocers Kept America Fed Throughout the Pandemic Despite Major Challenges

May 7, 2021
The COVID-19 pandemic has changed almost every facet of our lives since the first cases appeared in the United States late last winter, so it’s no surprise that it’s had a major impact on what Americans are eating and where they’re getting their ...

Natural Disaster Preparedness Resources

Apr 16, 2021
Each year, hurricanes, tornados, winter storms, floods, fires and a variety of other natural disasters take place, putting food, water and essential energy supplies at risk. Even during pandemics like COVID-19, retailers must consider how to keep ...

Speaking from the Heart on Valentine’s Day

Feb 12, 2021
I am seizing this opportunity to issue this blog as my heartfelt Valentine’s Day card to the food industry, the community I have always admired and respected, but have come to appreciate and dare I say, love, in some new and more profound ways over ...

Crisis Resources

Stay Informed
Storm Central

  • All Hazards Consortium  - A regularly updated storm center webpage for executive and operational decision makers across multiple states and industries producing results in disaster management.

Food Assistance Information (SNAP & D-SNAP) 
Food Safety
  • Food Safety in a Disaster or Emergency - Foodsafety.gov has information to share with consumers on how to keep food safe before, during, and after emergencies, such as floods, fires, natural disasters, or the loss of power.
Store Status Form

  • Store Status Through SABER - We're working with SABER, to provide information on the status of stores in affected area to help coordinate recovery efforts with federal and local government agencies. 

Supply Chain Assistance
  • American Logistics Aid Network - Industry-wide organization that exists to provide supply chain assistance to disaster relief organizations (and other non-profits).
  • Commercial Routing Assistance - Latest information relevant to commercial organizations and drivers, state transportation officials and regulators, federal transportation officials and regulators, and trade associations who rely upon continuous vehicle movement to meet their mission.

FMI Crisis Management Resources

De-escalation Guide 2020

FMI Crisis Management Guide: De-Escalation

Leverage this guide with your team to prepare and respond to tense encounters as we continue to keep workplaces safe.
Civil Unrest

FMI Crisis Management Guide: Civil Unrest

Leverage this guide with your team to prepare, respond and recover from civil unrest.
Food Defense Cover

Food Defense Guideline

The following guideline is meant for assisting key personnel to prepare, respond, stabilize, and recover from a tampering or intentional contamination event.
Crisis Manual 2 2019

FMI Crisis Communications Guide 2019

When crises occur, your response will be critical to maintaining your relationships with shoppers, employees and business partners. Leverage this manual with your team to prepare, respond and recover from a crisis.
Natural Disaster Cover

Natural Disaster Guideline

This document provides guidance is meant for assisting key personnel to prepare, respond, stabilize, and recover from a natural disaster event.
Active Shooter

Active Shooter Guideline

The information in this document is meant for assisting key personnel to prepare, respond, stabilize, and recover from an active shooter event.
Cybersecurity manual

Cyber Security - The New Normal

This whitepaper, produced for FMI by Fortium Partners, aims to help FMI members understand the state of cyber security and become equipped with actionable steps to secure their companies.
Cyber Security Toolkit

Cyber Security Toolkit

This manual offers practical applications for you and your company to manage risks before, during and after a data breach or cyber attack.

State Cyber Security Resources

Security Breach Notification Chart
Perkins Coie's Privacy & Security practice maintains a comprehensive chart that summarizes state laws regarding security breach notification. The chart is for informational purposes only and is intended as an aid in understanding each state's unique security breach notification requirements. Lawyers, compliance professionals, and business owners may find this chart helpful when preparing for and responding to data breaches.

Learn More
Crisis Management leadership image

FMI's crisis management services include:

  • Acting as a liaison with federal agencies during times of crisis
  • Crisis guidelines regarding natural disasters, active shooters, communications and food recalls
  • Experts in asset protection and safety available for consultation
  • After-action advisory groups to debrief and improve processes
  • Tools for dealing specifically with cyberattacks on business processes
  • Advisory board membership for the Retail Cyber Intelligence Sharing Center (R-CISC)
  • Real-time information during federally declared states of emergency and product recalls like the recent E.coli breakout