Technology

We offer initiatives and opportunities for collaboration among food retail industry professionals in the area of technology, including an all-company approach as it relates to mobility, payments, data security, cloud computing, in-store innovation and social commerce.

Technology Blog Posts

Empowering the Shopper During Customer Service Week

Oct 2, 2018
The customer is always right. That mantra was engrained in me at an early age when I worked at my first food retail job. My employer trained me well; I was empathetic, responsive and exuded a positive attitude – even when a shopper was having a bad ...

How Is Technology Changing Grocery Shopping?

Sep 10, 2018
This year’s U.S. Grocery Shopper Trends study took a deep dive into the world of technology to understand how the evolving digital world is changing how Americans shop for food and how that may impact food retailers. On the surface, when we decided ...

Technology, Loyalty and Millennials

Aug 29, 2018
Millennials continue to lead the way online in using the same-day and next-day delivery models but also in subscribing to meal kits and in taking advantage of online touchpoints for food service takeout or delivery....

All Technology Blog Posts

Doug Baker
Questions?
For questions or more information, please contact Vice President Industry Relations-Private Brands, Technology, FMI's Doug Baker.

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Facts & Figures
Sales Per Customer Transaction
$31.92

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FMI Technology Resources

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Food Retailing Industry Speaks 2018

This annual state of the industry report provides an analysis of financial performance, operational and store-level benchmarks as well as strategic and competitive insights.
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2018 U.S. Grocery Shopper Trends

The 2018 U.S. Grocery Shopper Trends report, prepared by the Hartman Group, tracks trends among U.S.grocery shoppers. This year we examine what it means to shoppers to eat well and shop well.
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NEXT GENERATION LOYALTY: GET IT RIGHT IN FOOD RETAIL PART 2: LOYALTY IN 3D

It is essential that retailer take a next generation approach to customer loyalty and view loyalty in 3D: Loyalty as a Strategy, Loyalty as an Outcome of Daily Decisions and Loyalty as a Program.
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NEXT GENERATION LOYALTY: GET IT RIGHT IN FOOD RETAIL PART 1: THE STATE OF SHOPPER LOYALTY

This report takes a fresh look at topic of loyalty. Survey results indicate that shoppers believe they are loyal but they do not behave in a loyal way because they do not have all of their needs satisfied by their primary grocery store.
Digital Shopper Executive Workbook 2018

Finding the Profitable Path to Your Digitally Engaged Grocery Shoppers

This workbook helps companies think through their organizational structure, partnering and strategy to adopt at the pace of change upon us.
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Boardroom Volume 3

This volume of Boardroom brings perspectives from leading experts to guide you in achieving radical change.
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The Clean Label Phenomenon for Food Retailers: Enhancing Transparency for Consumers

This white paper aims to illuminate the clean label trend for brand owners, and encourage the identification of best practices in this quickly evolving area.
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The Digitally Engaged Food Shopper: Developing Your Omnichannel Collaboration Model

This year's research stresses the urgency of the situation for retailers and manufacturers. A collaborative approach to balancing physical and digital sales strategies is the key to unlocking omnichannel success.
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Future of Food: New Realities for the Industry

FMI and Kurt Salmon, a part of Accenture Strategy, examine three main areas of change in the food industry.
SAP Grocery Leaders On Their Views

Grocery Leaders Offer Their Views: FMI Executive Leadership Forum Roundtable

This report represents voices of the grocery industry on key challenges, imperatives to act, and industry drivers around digitalization gleaned from the FMI Executive Leadership Forum.
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Cyber Security - The New Normal

This whitepaper, produced for FMI by Fortium Partners, aims to help FMI members understand the state of cyber security and become equipped with actionable steps to secure their companies.
Technology Leadership

Leadership

The FMI Information and Technology Council leads and advises on the technology to support and advance the retail food industry. The Council provides business technology strategy though communication and continuous education; coordinates and recommends technology topics for FMI research; and provides clear direction on technology solutions that will effect process change in all aspects of our retailing business.

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