Technology

We offer initiatives and opportunities for collaboration among food retail industry professionals in the area of technology, including an all-company approach as it relates to mobility, payments, data security, cloud computing, in-store innovation and social commerce.

Technology Blog Posts

Next Steps In Couponing

May 26, 2020
As we have seen in past recessions, most recently in 2008, coupon usage increases dramatically when consumers feel economic pressure. From 2008-2009, all coupon redemption increased 15.2%. What will that number look like this time around? Inmar ...

Making the Connection: New Digital Platform Links Buyers and Sellers

May 19, 2020
To address acute supply chain disruptions and mitigate food loss and shortages, FMI has launched a new subscription-based digital platform that matches retailer and wholesaler members around the country with suppliers, including those who are new to ...

A Dreamy Strategic Plan for Midsummer

May 18, 2020
FMI’s Midsummer Strategic Executive Exchange provides a unique strategic opportunity for trading partner collaboration to hit the reset button and together identify, prioritize and address the industry’s most pressing business issues. Through ...

All Technology Blog Posts

Doug Baker
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For questions or more information, please contact Vice President Industry Relations, FMI's Doug Baker.

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Facts & Figures
Sales Per Customer Transaction
$34.91

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Technology Webinar Recordings

Fit For Commerce

New Benchmarking Insights on the Omnichannel Roadmap to Success

FMI has teamed up with FitForCommerce to complete the Grocery Omnichannel Index to benchmark and evaluate how food retailers deliver on customer expectations for unified shopping experiences across digital (online and mobile), in-store and cross-channel criteria.

Speaks 2019

The Food Retail Industry Speaks, What Are They Saying?

The food retail industry is reporting numerous positive trends as it grapples with old issues and confronts new challenges. This webinar provides an insider’s glimpse into the State of the Food Retail Industry.

More Technology Webinar Recordings

FMI Technology Resources

U.S. Grocery Shopper Trends COVID 19 Tracker April 29_May_10

U.S. Grocery Shopper Trends COVID-19 Tracker April 29 - May 10

To assess the impact of COVID-19 on U.S. grocery shopper perceptions and behaviors, FMI is conducting online tracking surveys. This report represents findings from the first five waves of research.
Shoppers Trends COVID 19 Tracker April 15.25

U.S. Grocery Shopper Trends COVID-19 Tracker April 15 - 25

To assess the impact of COVID-19 on U.S. grocery shopper perceptions and behaviors, FMI is conducting online tracking surveys. This report represents findings from the first four waves of research.
Shoppers Trends COVID 19 Tracker April4to9

U.S. Grocery Shopper Trends COVID-19 Tracker April 4 -9

To assess the impact of COVID-19 on U.S. grocery shopper perceptions and behaviors, FMI is conducting online tracking surveys. This report represents findings from the first three waves of research.
Shoppers Trends COVID 19 Tracker March28.April2

U.S. Grocery Shopper Trends COVID-19 Tracker March 28 - April 2

To assess the impact of COVID-19 on U.S. grocery shopper perceptions and behaviors, FMI is conducting online tracking surveys. This report represents findings from the first two waves of research.
Shoppers Trends COVID 19 Tracker March21.26

U.S. Grocery Shopper Trends COVID-19 Tracker March 21 - 26, 2020

To assess the impact of COVID-19 on U.S. grocery shopper perceptions and behaviors, FMI is conducting online tracking surveys. This report represents the preliminary findings from the initial wave of research.
Boardroom v5 cover

Boardroom Volume 5

This collection of articles offers unique and timely insights to help senior food industry executives shape strategies and improve performance throughout their organizations.
Speaks Report Cover 2019

Food Retailing Industry Speaks 2019

This annual state of the industry report provides an analysis of financial performance, operational and store-level benchmarks as well as strategic and competitive insights.
2019 Trends Report Cover

2019 U.S. Grocery Shopper Trends

The 2019 U.S. Grocery Shopper Trends report, prepared by the Hartman Group, tracks trends among U.S. grocery shoppers.

Executive Workbook 2019: Following the Profitable Path to Your Digitally Engaged Grocery Shoppers

This workbook helps companies think through their organizational structure, partnering and strategy to adopt at the pace of change upon us.

Grocerytalk 2018: Tim Steiner, Ocado, Understanding the online shopper

Tim Steiner shares strategies and a vision for the future of food retail – in moving from an evolution to a revolution.

Grocerytalk 2018: Technology in Food Retail

Annette Franke, vice president of technology, The Kroger Co., discusses connecting technology to the grocery industry.

Grocerytalk: Earn Consumers' Loyalty In Food Retail

Graeme McVie, chief business development officer, Precima, discusses how to earn consumers' loyalty and using commerce to drive loyalty programs.
Loyalty part 2 cover

NEXT GENERATION LOYALTY: GET IT RIGHT IN FOOD RETAIL PART 2: LOYALTY IN 3D

It is essential that retailer take a next generation approach to customer loyalty and view loyalty in 3D: Loyalty as a Strategy, Loyalty as an Outcome of Daily Decisions and Loyalty as a Program.
Loyalty part 1 cover

NEXT GENERATION LOYALTY: GET IT RIGHT IN FOOD RETAIL PART 1: THE STATE OF SHOPPER LOYALTY

This report takes a fresh look at topic of loyalty. Survey results indicate that shoppers believe they are loyal but they do not behave in a loyal way because they do not have all of their needs satisfied by their primary grocery store.
Clean Label Whitepaper cover

The Clean Label Phenomenon for Food Retailers: Enhancing Transparency for Consumers

This white paper aims to illuminate the clean label trend for brand owners, and encourage the identification of best practices in this quickly evolving area.
Technology Leadership

Leadership

The FMI Information and Technology Council leads and advises on the technology to support and advance the retail food industry. The Council provides business technology strategy though communication and continuous education; coordinates and recommends technology topics for FMI research; and provides clear direction on technology solutions that will effect process change in all aspects of our retailing business.

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