FMI's 71st annual The Food Retailing Industry Speaks report provides the food retail industry with important operational and financial benchmarks as well as insights into strategic and tactical decisions.
Download ReportThe groundwork laid in 2019 allowed the food retail industry to be nimble in 2020 when grocery stores faced unprecedented demand and the supply chain was dramatically disrupted.
In 2019, 67% of retailers experimented with their ecommerce strategies and 75% added technologies to improve efficiencies. The capabilities supported responses during the crisis period.
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The vast majority of retailers have added more staff to handle online fulfillment, while some
allocated more associates for delivery of online orders.
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Food retailers of all sizes have been advancing their already growing technology investments for ecommerce, customer experience, and efficiency.
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Most food retailers now have quantifiable goals for energy use reduction, food waste reduction, and diversity in hiring.
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Food retailers focused on a range of benefits for associates — including higher compensation, bonuses, flextime, training/skills development, employee wellness programs, education programs and hiring/retention incentives.
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As shoppers increased their need for home meal solutions, food retailers pulled out all the stops to provide the widest range of options.
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Blog posts from FMI subject matter experts looking at the latest report findings