Key Takeaways

This year’s report tells the remarkable story of the food retail industry’s resilience and transformation in 2020 — and how the landscape continues to shift. Here are highlights from three key focus areas of the report.

Workforce Challenges


In 2020, 85% of retailers leveraged higher wages/salaries as one method to resolve recruitment and retention challenges. 

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Technology Investments


Technology investments by the industry are considerable — amounting to more than
$8 billion for the $800 billion food retailing industry.

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Supply Chain

Supply Chain

Looking ahead, 42% of responding food retailers said supply chain disruptions are likely to negatively impact their businesses.

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Overview Video

Leslie Sarasin, president and CEO of FMI, offers a 25 minute overview of the 2021 Speaks report with insights about workforce, technology and supply chain.

A Preview of The Food Retailing Industry Speaks

Speaks relays dramatic data about proactive retailer strategies and investments driven by the pandemic — and growing connections to shoppers and communities. Get a preview of the report, but download the full report for industry insights.

Speaks Preview  Download Full Report