Retail Operations

Our Voice of Food Retail blog offers commentary from FMI subject matter experts on timely and important topics to the food retail industry.

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  • The Grocery Store Continues to Be A Community Cornerstone

    Nov 12, 2019
    According to The Food Retailing Industry Speaks 2019 report, 93% of grocers who responded to the survey use community support and ties as a service differentiation strategy and 73% see it as successful—the highest of any strategy. These stats make ...
  • Steps to Seamless Omnichannel Shopping

    Nov 7, 2019
    FMI has partnered with FitForCommerce, a boutique consultancy firm specializing in ecommerce and omnichannel retail, on the 2019 Grocery Omnichannel Index. After mystery-shopping 26 U.S. food retailer’s online grocery shopping experiences and ...
  • The Story Behind FMI’s Grocery Industry Benchmarking Research, Now 70 Years Old

    Nov 6, 2019
    This year marks the 70th anniversary of The Food Retailing Industry Speaks report. Throughout the decades, this research has documented important benchmarks and facts and figures of food retailers and wholesalers. The report’s value can be measured ...
  • Private Brands Drive Growth Across Food Retail Channels

    Nov 5, 2019
    The 2019 Power of Private Brands: From the Register report finds private brands continue to lead momentum for food retailers across channels. The solid growth of private brands reflects the success of retailers treating private brands as brands, ...
  • New Jobs in The Grocery Industry

    Nov 4, 2019
    The Food Retailing Industry Speaks 2019 report asked food retailers to share their plans for labor investments over the next two years. Here are some of the new jobs you can expect to see in the grocery ...
  • How Grocers Are Investing in Technology

    Oct 28, 2019
    The rapid evolution and implementation of technology in food retail can boost performance on the operational side and enhance engagement on the customer-facing front, not to mention the growing role of ecommerce. Let’s look at some of the ways that ...
  • Food Retailers Develop Free Hepatitis A Resource to Protect Public Health

    Oct 25, 2019
    The FMI Food Protection Committee (FPC) published the Hepatitis A Information Guide for Food Retail. This resource aims to protect public health and reduce the likelihood of foodborne illness by answering common questions regarding food safety, ...
  • How the Rise of “Flexitarians” is Powering Plant-Based Sales

    Oct 22, 2019
    Today in the food industry, there are thousands of companies riding the wave of the plant-based protein trend. Grocery stores, restaurants and even convenience stores are on the road to wide-spread plant-based offerings. Five years ago, a plant-...
  • Grocers Tackle Climate Change Through EPA’s GreenChill Refrigerant Management Program

    Oct 21, 2019
    Refrigerant management offers an opportunity for food retailers to evaluate source refrigerants as well as examine their leak management practices. These opportunities are the driving forces behind the creation of EPA’s GreenChill partnership ...
  • Photo Friday: Grocers Visit MIT

    Oct 11, 2019
    Our Chief Information Officer (CIO) Council visited the Massachusetts Institute of Technology, better known as MIT, for its fall ...
  • Speaks 2019: How Can You Benefit?

    Oct 8, 2019
    Based on response to the 2019 The Food Retailing Industry Speaks survey, food retailers are moving forward with proactive strategies to navigate the barriers and embrace new opportunities. As part of this process, food retailers are learning how to ...
  • Observations from Groceryshop—Through an FMI Lens

    Oct 4, 2019
    In his June address to an audience of 6,000 at their annual associates and shareholders celebration, Doug McMillon, president and CEO of Walmart Inc. shared, “If I oversimplify our ability to thrive in the future, it comes down to one thing: our ...
  • Helping Retailers Navigate the Americans with Disabilities Act

    Oct 3, 2019
    Recently, FMI hosted a webinar for members to examine the Americans with Disability Act, or “ADA,” based on recent trends in litigation, and ways to help mitigate potential ...
  • Speaks 2019: Success Despite or Because of Challenges

    Sep 30, 2019
    What did the 70th version of Speaks reveal? It paints the picture of a resilient industry continuing to address the diverse range of challenges confronting it. Some of the hurdles are old and familiar, such as growing interchange fees and rising ...
  • Proposed Regulatory Changes Could Offer Truckers Much Needed Flexibility

    Sep 27, 2019
    Grocers know all too well the important role the trucking industry plays not just for food retailers, but for the American economy more broadly. Trucks are responsible for moving 70% of all freight tonnage in the U.S. every year, which includes ...