Retail Operations

Our Voice of Food Retail blog offers commentary from FMI subject matter experts on timely and important topics to the food retail industry.

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  • The Historic Possibilities of the Landmark Supreme Case that Examines the term “Confidential”

    May 14, 2019
    To date, the Court has decided 19 cases involving the Freedom of Information Act (FOIA), cases involving a wide array of FOIA issues and critical procedural concerns. Not one of those cases, however, has involved the interpretation of FOIA’s ...
  • An Omnichannel “Choose Your Own Adventure” for Food Retailers

    May 13, 2019
    From a business perspective, this makes sense—you don’t want to be the turtle or the hare in the race—but that doesn’t mean food retailers should ignore omnichannel. On the contrary, they need to be building the infrastructure and organizational ...
  • New Tools to Get to ‘Know Your Industry’

    May 7, 2019
    How do you really get to KNOW an industry like food retail? You can work in it, but that might only give you one point of view about the industry. You can read about food retail, but you’d need to read a lot to understand both the history and ...
  • People Are the Most Valuable Asset to Any Business

    May 3, 2019
    I often hear our members asking how do food retailers meet the challenge to identify, recruit, train, and retain top talent? David Smith, president and CEO of Associated Wholesale Grocers, Inc. and co-chair of Future Leaders eXperience, says it’s ...
  • The Future of Retail Metrics

    May 2, 2019
    There is an advantage to looking at the larger retail landscape and applying the lessons learned to food retail. I had the pleasure of speaking with Rod Sides, vice chairman, U.S. retail and distribution leader, Deloitte LLP about how changes in ...
  • Backhaul Pilot Project Aims to Reduce Empty Trucks on the Road

    May 1, 2019
    The backhaul challenge in transportation is characterized by an imbalance in transport flows between locations. A backhaul, as it relates to trucking capacity and logistics, is the return trip of a commercial truck that is transporting freight back ...
  • Niagara University: A Relevant Food Retail Marketing Education

    Apr 30, 2019
    A few years ago, local and regional industry partners approached Niagara University in Buffalo, NY about the need for strong young professional talent in the food retail and consumer products goods (CPG) industry. The result of these initial ...
  • 5 Things to Know About Gen Z Joining the Workforce

    Apr 24, 2019
    My son is part of Generation Z and he’s currently finishing up college. He started his first part-time job recently and was excited for the experience, but he also had some initial complaints about the way the organization did things, and couldn’t ...
  • Yesterday’s Trailblazers Are Inspiring Tomorrow’s Food Retail Leaders

    Apr 23, 2019
    Lakeisha Hall is a traffic manager for Associated Wholesale Grocers in Kansas City. Christina Caratura is a human resources specialist for ShopRite in Lawnside, N.J. Scott Kaverman is a category manager for Schnuck Markets in St. Louis, a company he’...
  • Cornell University: Requirements for the Future Food Retail Workforce

    Apr 18, 2019
    I recently spoke with two faculty and staff members of Cornell’s FIMP program, Edward McLaughlin, Robert G. Tobin Professor of Marketing, and director of FIMP and Bill Drake, senior extension associate and director, executive education of FIMP and ...
  • Photo Friday: International Flare

    Apr 12, 2019
    FMI’s Kudzu Share Group was in Parma, Italy, this week experiencing some international culinary flare, doing store tours, and attending the Cibus Connect Expo. Here are some photos from their ...
  • How Does FMI Know the State of the Food Retail Industry?

    Apr 9, 2019
    The first ever The Food Retailing Industry Speaks (Speaks) report appeared in 1949. Seventy years later, this report continues to provide the food retail industry with important benchmarks, facts and figures that are used in our advocacy work on ...
  • Taking the Relationship to the Next Level: Brand Management for the Millennially Serious

    Apr 4, 2019
    The consumer desire for product engagement can also be just as readily identified as a negotiation of the brand relationship; knowing what information to share, when to share it and how to convey it. It is learning the relationship dance steps for ...
  • Food Retailer or Food Storyteller?

    Apr 1, 2019
    It has been well substantiated that shoppers today ask more questions about their food than ever before. They want to know its story and are in search of intersections – those places where the details of their food’s story resonate with some aspect ...
  • Photo Friday: FMI At the AWG Innovation Showcase

    Mar 29, 2019
    While exploring innovation and game-changing products, services and solutions showcased at the AWG Innovation Showcase, FMI staff took time to do some local store tours and catch up with some FMI members. Here are some photos from our time in Kansas ...