Retail Operations

Our Voice of Food Retail blog offers commentary from FMI subject matter experts on timely and important topics to the food retail industry.

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  • The SCOTUS Case that will Reexamine What “Confidential” Means to You

    Mar 19, 2019
    A legal case heading to oral argument before the U.S. Supreme Court this spring has far-reaching implications when it comes to something you hold near and dear -- your confidential commercial information. FMI is a named party in the case because we ...
  • Photo Friday: Store Visit at H-E-B

    Mar 14, 2019
    This week, members of FMI's Supplier Diversity Committee visited Houston, Texas to tour several H-E-B. stores. The group toured various store formats with different customization and personalization experiences for shoppers....
  • It’s Still Early in Food Retail’s Digital Ball Game

    Mar 13, 2019
    According to a group of industry experts at Groceryshop 2018, if the ongoing digitization of food retail were a baseball game, the food retail industry is in the second inning....
  • Avoiding the Regret of Hindsight; Embracing the Gene Editing Story Now

    Mar 7, 2019
    The lesson in avoiding regret starts with the bleak reminder of how often we receive nuggets of information that we should act on but because we’re busy or distracted or inundated we fail or choose not to do anything about them. The motivational ...
  • The Ever-Changing Meal Kit

    Feb 28, 2019
    The meal kit - in which a consumer receives everything needed to prepare a “home-cooked” meal - has had a short, but colorful history. Meal kit companies that have been around for as long as four or five years seem like sturdy industry veterans. ...
  • Technology Just Might Solve the Dwell Time Conundrum

    Feb 25, 2019
    Nobody profits when drivers wait in the loading dock of a distribution center for teams to load or unload their trucks. It costs everybody in food retail. The Federal Motor Carrier Safety Administration estimates “detention time,” or dwell time, ...
  • The Category Heavyweight Poised for a Comeback: Frozen Food

    Feb 22, 2019
    The food retailing industry often touts the strength of the perimeter, namely, produce, meat, bakery or deli/prepared foods. But there’s a contender in the ring; a heavyweight that boasts $57 billion in retail sales that’s conditioning for a strong ...
  • Mining Shopper Data to Build Sales

    Feb 21, 2019
    If there is one data point in NPD’s presentation for me illustrates the competitive pressures in food retail today, it’s this one: Eating occasions per capita (i.e., meals consumed per person) are down 3.8 percent over the last ...
  • Supply Chain Resilience – Lessons from Florida

    Feb 19, 2019
    I recently met with leading supply chain and disaster response experts, decision makers and other stakeholders in Florida to share our experiences in preparing, responding and recovering from Hurricanes Harvey, Irma and Maria in 2017. Hosted by ...
  • Finds from the Fancy Food Show San Francisco 2019

    Feb 8, 2019
    On the first day of the Fancy Food Show, I read the Show Daily lead story pointing me to highlights of global flavors, cuisines and functional ingredients that the article said I'd find throughout the show. Within minutes, while staring on the New-...
  • Defense Wins Championships

    Feb 6, 2019
    If there is anything Sunday’s lowest scoring Super Bowl proved it’s that Bear Bryant’s legendary quote, “Offense sells tickets, but defense wins championships,” still stands true in the glitz and glamour of today’s NFL. With that same mentality, FMI ...
  • A Proactive Approach to On-shelf Availability

    Feb 5, 2019
    We know the On-Shelf Availability (OSA) rate, the measure of products that are not available to buy right now, has been stuck at a stubborn eight percent for some time. If that doesn’t sound like much to you, translate it into dollars. If your ...
  • Showtime Becomes Real Time in the New Omnichannel World

    Feb 4, 2019
    For more than 20 years, a store’s operations team has worked all day toward that 4 p.m. “showtime” when they present a fully stocked store to their customers. Only now, many of those click-and-collect orders are coming in during morning hours, ...
  • Building A Culture of Trust and Transparency in Food Retail

    Jan 30, 2019
    I love to ask participants to fill in the blank to this sentence, “I trust my grocery store to ______.” For a while, I got responses like “sell safe food,” “be clean” and “have a good assortment of food.” But in recent years, I hear more answers ...
  • Creating Life-Long Learners in Food Retail

    Jan 29, 2019
    My kids are in college and while they are enjoying their campus experience, they can’t wait to graduate. I tell them all the time that graduation will come and go, but you’ll never stop learning. In today’s fast-pace food retail industry ...