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Our Voice of Food Retail blog offers commentary from FMI subject matter experts on timely and important topics to the food retail industry.

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  • Grocery Store Digital Communications Trends: The Rise of Email and The Fall of SnapChat

    Nov 14, 2018
    As a digital communications professional I like to take a step back from my day-to-day job of actually doing digital communications and look at FMI’s Food Retailing Industry Speaks with a practitioner’s eye. I like to look at the tactics my fellow ...
  • If You Think Your Customers Don’t Care About Accurate Product Knowledge—Think Again

    Nov 13, 2018
    Here’s some news: When shoppers are at home, they’re often staring at their computer screens to get information about the products they want BEFORE they hit your food retail aisles. Retail Dive tells us 67 percent of shoppers research products ...
  • New Opioid Law Headlines Recent Policy Actions Impacting Pharmacies

    Nov 1, 2018
    At a time when pharmacies are more important than ever to supermarkets and our customers because of their link to wellness, they are also increasingly important to federal policy efforts – from combating the ongoing, nationwide opioid epidemic, to ...
  • 6 Trends From Kroger That Support Our U.S. Grocery Shopping Trends

    Oct 25, 2018
    As witnesses to national consumer trends affecting the way FMI members cater to their customers, I appreciate chances to learn directly from our members on ways they seize opportunities with shoppers and help set the tone for the future of our ...
  • How E-commerce Will Break the Rules on Proximity Impact to Retailer Identity

    Oct 24, 2018
    Studies that measure the impact of proximity aren’t always consistent. Some say proximity’s impact is overstated, while others report it’s a primary factor of shopper choice. One finding is consistent—once the shopper has decided on the retailer (...
  • Photo Friday: Food Forward

    Oct 19, 2018
    FMI President and CEO Leslie Sarasin recently spoke at the U.S. Chamber of Commerce Foundation’s Food Forward event and moderated a discussion on Mapping Consumer Trends with Nicole Davis, senior innovation manager of our brands for Kroger, and ...
  • The Transparency Imperative: The Foundation of Trust and Loyalty

    Oct 18, 2018
    “Transparency is an imperative for growing consumer trust and loyalty.” These wise words are offered by FMI’s Doug Baker, vice president, industry relations in assessing The Transparency Imperative research study released in September by FMI, with ...
  • Making Disruption Work for Your Business

    Oct 12, 2018
    Food retailers continue to see opportunities for differentiation as consumer expectations continue to shift and evolve. They have also become increasingly savvy, having to compete with an ever-growing set of rivals. We’re seeing a variety of ...
  • Taking the Pulse of the Industry, It is Not Just About the Worry (Index)

    Oct 11, 2018
    This year, in analyzing the data from the questions that historically shaped the Worry Index, we found that there were as many factors that contributed positively to sales and profits as there were factors negatively impacting the bottom line. ...
  • Total Digital Maturation in Online Grocery Shopping Is Only Five to Seven Years Away

    Oct 4, 2018
    “The Digitally Engaged Food Shopper” report spells out six significant digital imperatives that the industry must deal with to achieve its goal of a seamless and profitable omnichannel model. The imperatives range from “getting the right people in ...
  • Empowering the Shopper During Customer Service Week

    Oct 2, 2018
    The customer is always right. That mantra was engrained in me at an early age when I worked at my first food retail job. My employer trained me well; I was empathetic, responsive and exuded a positive attitude – even when a shopper was having a bad ...
  • Moving from Worry to What Works

    Oct 1, 2018
    As a good-news oriented, lets-find-the-opportunity–here kind of person, it troubles me that the piece of FMI research posed for annually providing a snapshot of the state of the food retail industry tends to focus on concerns and ...
  • Find the Next Innovation in Food Retail at Groceryshop

    Sep 19, 2018
    By 2022 - just four years from now – we project consumers will be spending $100 billion on online groceries. That is the equivalent of every U.S. household spending $850 online for food and groceries. Are you and your company ready for ...
  • A Healthy Dose of Optimism with Some Side Orders of Concern

    Sep 18, 2018
    As FMI prepares to release 68th annual edition of The Food Retailing Industry Speaks (Speaks) report, I thought I would give you a preview of what we will be revealing. I am happy to report that the food retail industry is riding a number of ...
  • Upending the Apple Cart

    Sep 17, 2018
    We can either let others upset our apple carts on their terms, or we can work with our supplier partners to upend our own apple carts in order to see things in new ways, making the needed adjustments to create the more agile marketplace our shoppers ...