Retail Operations

Our Voice of The Food Industry blog offers commentary from FMI subject matter experts on timely and important topics to the food industry.

Stay Connected

Already have an FMI Profile?

3 out of 5 shoppers

would shop at only one store if they could have all their needs satisfied

Learn More
  • Prioritizing Fresh Sustainability Despite Pandemic Challenges: FMI FreshForward Recap

    Sep 23, 2020
    It might be logical to think the fresh industry would have put sustainability on the back burner during the COVID-19 pandemic. However, in reality, many industry leaders never departed from their sustainability goals in the face of extreme hurdles. ...
  • L.A.S.T: A Tool for De-Escalation

    Sep 18, 2020
    How does a grocery store employee communicate with shoppers, particularly when they are agitated? What should they do when they observe shoppers calling one another out for failure to comply with these requirements? How should the grocery associate ...
  • The Food Industry Celebrates Family Meals Month

    Sep 17, 2020
    The food industry is rallying around National Family Meals Month™. Here are some of the MANY activities we’ve seen encouraging families to make the most of their time around the ...
  • Embrace Education as a Cornerstone of Social Justice

    Sep 15, 2020
    Our essential industry has a responsibility to ensure that our practices foster economic opportunity and racial equity. We need equitable programs that catalyze a stronger, more sustainable future for everyone. One program that meets this criteria ...
  • So, How Does America Feel about All These Family Meals?

    Sep 11, 2020
    COVID-19 has certainly changed our approach to family meals and perhaps reshaped our attitude about preparing them, but has it affected the benefits and how we perceive them? We wanted to know, so the FMI Foundation funded research to find out and ...
  • A Work of Majesty and Awe

    Sep 4, 2020
    This Labor Day, I am grateful for the thousands of grocery workers who day-in and day-out pay attention to the details of their work, who maintain the discipline of devoted sacrifice and service to their communities, and who overcome fear and ...
  • The ROOT of De-Escalation

    Aug 24, 2020
    De-escalation is all about assisting and improving a challenging situation. What that might be depends on the circumstances and the people involved. Your intervention might be something you do, something you say or choosing to do nothing at ...
  • Finding Helpers in Your Neighborhood

    Aug 21, 2020
    With the help of SAP, the FMI Jam COVID-19 Online Community was built and opened in late April to provide FMI members a place to go to connect with others on issues and find providers of personal protective equipment (PPE) that was in short supply ...
  • When One Plus One Equals Three with Family Meals

    Aug 20, 2020
    A powerful team of terms are the words family meal. Taken individually, the words family and meal take you down very different paths, but put them together and they form an entirely different emotively powerful ...
  • Accelerating the Need for Collaborative Partnerships

    Aug 17, 2020
    Our upcoming Annual Business Conference (ABC) is an ideal forum to set the stage for competing in and collaborating in the evolving retail landscape. In speaking with numerous retail and supplier members, the general consensus is that there are five ...
  • As Shoppers Become Brand Agnostic, What Does That Mean for Private Brands?

    Aug 14, 2020
    Today’s shoppers bring a broad and sophisticated range of criteria with them when making their food shopping decisions. While there still remain occasions and situations where brand is the prime driver (I would never consider any ketchup other than ...
  • Follow the Yellow Brick Road to Family Meals

    Aug 12, 2020
    The genius of the Wizard of Oz story lies in its ability to creatively convey a simple, but hard truth about human nature; we frequently go wishing for miracle solutions to our problems, when the answers we seek are already in our possession. Tin ...
  • Prioritizing Food to People: Packaging, Plastics and Avoiding Food Waste

    Aug 11, 2020
    According to data from ReFED and Feeding America, the number of Americans struggling with hunger since the COVID-19 pandemic has risen from 40 million to a staggering 54 million ...
  • Taking Stock of Where We Are: A Look at the Impact of COVID-19 on Grocery Shopper Habits

    Aug 6, 2020
    For five long months, we have all been experiencing the unprecedented realities presented by the COVID-19 pandemic, including the frustrating truths of supply and the dramatically increased demand for groceries. Once ingrained grocery shopping ...
  • Supporting FMI Members with Health and Well-Being

    Aug 5, 2020
    As you may well know, the FMI logo has three overlapping arches which represent our efforts to (1) advocate, (2) collaborate and (3) educate as we support food industry efforts to advance a safer, healthier and more efficient consumer food supply. ...