Omnichannel

The Boardroom’s Perspective of The Future of Retail

For the fourth year, FMI and Oliver Wyman have teamed up to provide thought leadership on the most pressing issues facing the food retail industry. The annual edition of Boardroom takes readers directly into the C-Suite of food retail companies and ...

2018’s Most Pressing Question - Are You Operational Ready for $100 Billion Food and Beverage Online?

The age of the digitally engaged food shopper has arrived, with each day seeing more shoppers moving from experimenting with online food shopping to fully embracing it. Total digital maturation in online grocery shopping is a mere five to seven ...

FMI’s 2018 Financial Diversity

Providing the retail food industry with the myriad products and services that FMI offers requires resources—both human and financial capital. To avoid being a one-pronged fork, any well-run business endeavors to diversify its revenue sources and FMI ...

FMI’s Strategic X’s and O’s in 2018

What is true for the industry is reflected in the life of its trade association. 2018 has been a year of the need for FMI to pay attention to where we plot our X’s while carefully watching out for those sneaky O’...

Grocery Store Digital Communications Trends: The Rise of Email and The Fall of SnapChat

As a digital communications professional I like to take a step back from my day-to-day job of actually doing digital communications and look at FMI’s Food Retailing Industry Speaks with a practitioner’s eye. I like to look at the tactics my fellow ...

If You Think Your Customers Don’t Care About Accurate Product Knowledge—Think Again

Here’s some news: When shoppers are at home, they’re often staring at their computer screens to get information about the products they want BEFORE they hit your food retail aisles. Retail Dive tells us 67 percent of shoppers research products ...

Grocers, Get Ready for Artificial Intelligence-based Transformation

Among the six digital imperatives for a successful omnichannel strategy established by FMI and Nielsen is one that involves completeness and consistency across in-store and digital shelves, cutting costs and creating a clear assortment inventory ...

How E-commerce Will Break the Rules on Proximity Impact to Retailer Identity

Studies that measure the impact of proximity aren’t always consistent. Some say proximity’s impact is overstated, while others report it’s a primary factor of shopper choice. One finding is consistent—once the shopper has decided on the retailer (...

Total Digital Maturation in Online Grocery Shopping Is Only Five to Seven Years Away

“The Digitally Engaged Food Shopper” report spells out six significant digital imperatives that the industry must deal with to achieve its goal of a seamless and profitable omnichannel model. The imperatives range from “getting the right people in ...

Find the Next Innovation in Food Retail at Groceryshop

By 2022 - just four years from now – we project consumers will be spending $100 billion on online groceries. That is the equivalent of every U.S. household spending $850 online for food and groceries. Are you and your company ready for ...

In-Store Mobile Phone Use Distracts Shoppers And Increases Sales

Did you know that in-store mobile phone use and actual mobile phone use patterns lead to increased purchases? These are the findings from a recent research study reported in the July 2018 issue of the Journal of Marketing. The study’s authors ...

How Is Technology Changing Grocery Shopping?

This year’s U.S. Grocery Shopper Trends study took a deep dive into the world of technology to understand how the evolving digital world is changing how Americans shop for food and how that may impact food retailers. On the surface, when we decided ...

Technology, Loyalty and Millennials

Millennials continue to lead the way online in using the same-day and next-day delivery models but also in subscribing to meal kits and in taking advantage of online touchpoints for food service takeout or delivery....

Is Online Grocery Shopping Eroding In Store Business?

In the third webinar of this series, Leading Retailers: E-commerce as a Competitive Advantage, FMI and Rosie engaged in a panel discussion with leading retailers who have successfully launched online shopping at their stores. The discussion quickly ...

Center Store Primed for The Digital Shopper

Food retailers hear a lot about the digital shopper and they spend even more time thinking about how they’ll meet consumers growing demand for streamline shopping experiences from the store aisles to their virtual grocery baskets. As it turns out, ...