Omnichannel

The 2020 Strategic Playbook For The Food Industry

FMI and Oliver Wyman’s annual journal publication Boardroom provides a starting point. In fact, volume 5 of the journal is a strategic playbook for the emerging issues a food retailer or supplier should be discussing in their boardrooms—that’s how ...

Food Industry Leaders Must Learn, Unlearn and Relearn

The trick to navigating this new landscape is being smart about what you need to learn, what you must unlearn and then what you need to relearn. And the key to effective leadership during this era of evolution is first, knowing the degree to which ...

Aligning Federal Programs with the Evolving Marketplace

FMI is focused on ensuring our members can reach and serve all their customers, regardless of how they pay or shop for their grocery items. FMI's Omnishopper Imperatives for Food Retailers study estimates online and in-store spending for food and ...

Omnishopper Size of the Prize

For the past few years, FMI has partnered with Nielsen on important research that does just that—pauses and looks at the state of the omnichannel marketplace for grocery shoppers and reflects on what is happening. In the beginning we focused on ...

Guess What? Gen Z and Millennials Like To Grocery Shop At The Store

FMI recently teamed up with the USC Marshall School of Business on The Grocery Shopping Habits of Gen Z and Millennials. We started our research by asking the source with focus group interviews of Gen Z and millennial grocery shoppers. These ...

A Conversation with Oscar Gonzalez, Northgate Gonzalez Market

Oscar Gonzalez, co-president and COO of Northgate Gonzalez Market, is chairman of FMI's 2020 Midwinter Executive Conference and a true leader when it comes to creating genuine experiences that hold true to his company’s personality. Under Oscar’s ...

What’s In A Brand?

Life is full of circumstances and situations that prompt us to evaluate our personal brand and make necessary changes, adapting to a new position or setting by shifting our brand. Sometimes these involve small adjustments and sometimes we must ...

How to Expand Grocery Health and Wellness Programs to Online Shoppers

Online grocery shoppers are looking for convenience, but that doesn’t mean they are willing to sacrifice their health and wellness goals. When it comes to serving online grocery shoppers, food retailers can do more to meet shoppers’ health and ...

FMI’s 2019 Year in Review

There is something particularly noble about accomplishments that have so many ups and downs and surprise developments that they require a special brand of perseverance. Finishing the fight requires overcoming the nagging drag of self-doubt when the ...

Resourcing Teams for the Ever-Changing Omnichannel Landscape—Insights from Unilever and Walmart

It’s not often you get to be a fly on the wall of a conversation between a food retailer and supplier, but that is what attendees experienced during a recent Groceryshop 2019 presentation hosted by FMI with presentations from Erin Dress, Walmart ...

Steps to Seamless Omnichannel Shopping

FMI has partnered with FitForCommerce, a boutique consultancy firm specializing in ecommerce and omnichannel retail, on the 2019 Grocery Omnichannel Index. After mystery-shopping 26 U.S. food retailer’s online grocery shopping experiences and ...

New Jobs in The Grocery Industry

The Food Retailing Industry Speaks 2019 report asked food retailers to share their plans for labor investments over the next two years. Here are some of the new jobs you can expect to see in the grocery ...

How Grocers Are Investing in Technology

The rapid evolution and implementation of technology in food retail can boost performance on the operational side and enhance engagement on the customer-facing front, not to mention the growing role of ecommerce. Let’s look at some of the ways that ...

Photo Friday: Grocers Visit MIT

Our Chief Information Officer (CIO) Council visited the Massachusetts Institute of Technology, better known as MIT, for its fall ...

Observations from Groceryshop—Through an FMI Lens

In his June address to an audience of 6,000 at their annual associates and shareholders celebration, Doug McMillon, president and CEO of Walmart Inc. shared, “If I oversimplify our ability to thrive in the future, it comes down to one thing: our ...