Omnichannel

From Ticket Tearing to Screen Tapping: Foodservice in the Age of Ecommerce

According to The Power of Foodservice at Retail 2021 report, 89% of Baby Boomers prefer ordering from a person, while Millennials and Gen Z prefer using their smartphones or a kiosk. In fact, only 20% of Gen Z and 23% of Millennials prefer ordering ...

Infographics: A Window into Why People Grocery Shop Online

We continue to dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. In our fourth infographic we look at why consumers grocery shop online. The need for convenience and to stay safe ...

Infographics: A Window into How People Grocery Shop Online

We continue to dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. In our third infographic we look at how consumers grocery shop online. Research finds consumers are experimenting ...

Infographics: A Window into Where People Grocery Shop Online

We continue to dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. In our second infographic we look at where shoppers grocery shop online. When it comes to online grocery shopper, ...

Infographic: A Window into Who is Grocery Shopping Online

Over the coming weeks, we’ll dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. First, we look at who is grocery shopping online. The number of online grocery shoppers grew during ...

Charting a Path Forward for the Food Industry

As the food industry takes the important initial steps of learning from, building on, and moving beyond the novel challenges and circumstances COVID-19 has presented, FMI believes it is crucial that trading partners undertake a candid sharing of ...

The Outlook for Digital Shopping in 2021

In 2020, we saw a rise in digital shopping like never before—particularly for the grocery sector. FMI and NielsenIQ have partnered on an annual journey to analyze the digital food shopper. At a time when looking to the future can be difficult, we’ve ...

Collaborating Through a Crisis and Beyond

COVID-19 has reminded us more than ever that grocery and supplier collaboration is a vital strand in the social fabric. Beyond the deep-cleaning, shelf-replenishing and physical-distancing tactics that played out at the store level during the ...

Speaking from the Heart on Valentine’s Day

I am seizing this opportunity to issue this blog as my heartfelt Valentine’s Day card to the food industry, the community I have always admired and respected, but have come to appreciate and dare I say, love, in some new and more profound ways over ...

Cold Storage is Crucial in Ecommerce Fulfillment

As retailers across the country experiment to find the best strategies to assemble and prepare online orders as quickly and efficiently as possible, cold chain management is emerging as a crucial consideration, especially as it relates to food ...

Headlines from FMI’s Midwinter Executive Conference

Last week’s FMI Midwinter Executive Conference certainly made headlines with thought-provoking educational sessions, featuring diverse perspectives among food industry icons; predictions about the future of grocery amidst a global pandemic; ...

Celebrating Supermarket Employee Day

On February 22, 2021, I will be celebrating the hard-working heroes of the supermarket by joining with the industry to proclaim it Supermarket Employee Day. The supermarket has long been acknowledged as the backbone of our communities, but its role ...

Lessons Learned and Insights from Albertsons Companies

Susan Morris, executive vice president and COO at Albertsons Companies, is the 2021 Midwinter Executive Conference chairperson and she has proven to be an admirable guide in helping us plan our first-ever virtual Midwinter experience. Susan’s ...

2020: The Year of the Food Industry

From the cashiers and stockers to the store managers and executives, the drivers and food processors and pharmacist and nutritionists, to the data analysts, delivery experts and farmers, our industry is filled with true Food Industry Heroes who have ...

Implementing a Strong Omnichannel Strategy to Avoid Supply Chain Waste

Today’s retailers need a strong omnichannel strategy in place to meet rapidly changing consumer needs resulting from the pandemic. As more people choose to take advantage of ecommerce for delivery of their essential food items, retailers must ensure ...