Omnichannel

Our Favorite Buzzwords: Unprecedented Disruption

It is heartening to know that together, we can navigate through today’s unpredictable marketplace and chart a course into the future. I’m thrilled to share this short clip with you in preparation for the FMI Midwinter Executive Conference, held ...

Navigating an Extreme Obstacle Course

As I look at the results of The Food Retailing Industry Speaks 2022 report, I see many of my professional role models throughout the food industry navigating a different type of obstacle course than my childhood idols. The food industry has had to ...

Why Do Some Shoppers Order Online, But Still Go In-Store?

You’ve probably seen them—the grocery shoppers who order online, come to the store for curb-side pickup, then lock their car doors and go into the store to pick up something in addition to their online order. This particular online and in-store ...

Are You Encouraging a Digital-First Culture?

The food retail industry has been forced to focus on technology-driven innovation by the changing shopper expectations, new digital competition, and the explosive growth of consumer digital technology. What executives often miss, though, is the need ...

The Control Grocery Shoppers Want

During oppressively hot and humid summer afternoons, my family likes to indulge in movie trilogies. We recently revisited the classic Lord of the Rings for the umpteenth time. The obsession of the gold ring in the series always gets to me—how can it ...

Necessity, the Mother of Invention

Our U.S. Grocery Shopper Trends series explores the food shoppers’ journey and offers insights into the hybrid shopper landscape we’re currently experiencing. As we get to know this new consumer, it is clear they have an appetite for technology that ...

How Does FMI Know the Current State of the Food Industry?

The answer is from YOU. We know because the industry tells us each year when we ask, as we have been doing every year for more than 70 years. The first ever The Food Retailing Industry Speaks (Speaks) report appeared in 1949. Seventy-three years ...

Eyeing Greater Urgency on Key Issues

As we near what we hope is the end of the COVID-19 pandemic, FMI and Oliver Wyman have reconvened and published Volume 7 of our annual journal to provide a future-focused roadmap for the food industry that harnesses the wisdom and insights learned ...

Talk, Exchange, Pitch: FMItech at Midwinter

FMItech at Midwinter promotes conversations, explorations and private exchanges to enhance your technology strategy. We bring together FMI Midwinter attendees focused on technology, ecommerce and automation strategies to create actionable next steps....

VIDEO: An Ecommerce Revolution in Food Retail

FMI Chief Collaboration Officer Mark Baum and Vice President, Industry Relations Doug Baker discuss the investments food retailers made to scale up their online shopping operations, such as click-and-collect and home delivery, as well as employee ...

Fresh is Front and Center for Growth, Investments

New research from FMI and Deloitte quantifies the level of importance of the fresh foods category to the food retail industry and highlights opportunities for new strategic investments to drive revenue growth, including boosting the in-store ...

From Ticket Tearing to Screen Tapping: Foodservice in the Age of Ecommerce

According to The Power of Foodservice at Retail 2021 report, 89% of Baby Boomers prefer ordering from a person, while Millennials and Gen Z prefer using their smartphones or a kiosk. In fact, only 20% of Gen Z and 23% of Millennials prefer ordering ...

Infographics: A Window into Why People Grocery Shop Online

We continue to dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. In our fourth infographic we look at why consumers grocery shop online. The need for convenience and to stay safe ...

Infographics: A Window into How People Grocery Shop Online

We continue to dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. In our third infographic we look at how consumers grocery shop online. Research finds consumers are experimenting ...

Infographics: A Window into Where People Grocery Shop Online

We continue to dive into insights from 2021 U.S. Grocery Shopper Trends and explore online grocery shopping via an infographic series. In our second infographic we look at where shoppers grocery shop online. When it comes to online grocery shopper, ...