Omnichannel

Steps to Seamless Omnichannel Shopping

FMI has partnered with FitForCommerce, a boutique consultancy firm specializing in ecommerce and omnichannel retail, on the 2019 Grocery Omnichannel Index. After mystery-shopping 26 U.S. food retailer’s online grocery shopping experiences and ...

New Jobs in The Grocery Industry

The Food Retailing Industry Speaks 2019 report asked food retailers to share their plans for labor investments over the next two years. Here are some of the new jobs you can expect to see in the grocery ...

How Grocers Are Investing in Technology

The rapid evolution and implementation of technology in food retail can boost performance on the operational side and enhance engagement on the customer-facing front, not to mention the growing role of ecommerce. Let’s look at some of the ways that ...

Photo Friday: Grocers Visit MIT

Our Chief Information Officer (CIO) Council visited the Massachusetts Institute of Technology, better known as MIT, for its fall ...

Observations from Groceryshop—Through an FMI Lens

In his June address to an audience of 6,000 at their annual associates and shareholders celebration, Doug McMillon, president and CEO of Walmart Inc. shared, “If I oversimplify our ability to thrive in the future, it comes down to one thing: our ...

How Is Online Shopping Changing Grocery Shopping?

This year’s U.S. Grocery Shopper Trends report takes a deep dive into the growing world of online shopping and explores how the evolving ecommerce world is changing how Americans shop for food and how that may impact food retailers. On the surface, ...

Online Shopper Reality and the Limits of Intuition

Since the advent of online grocery shopping, it has just been intuitively assumed that this new channel would take a major bite out of brick-and-mortar grocery traffic and sales. It just felt like a logical assumption that as people more frequently ...

Are You Operationally Ready for the Omnishopper?

A major challenge facing grocery operations professionals today is the sheer number of technologies vying for their attention. Sorting hype from reality can feel like a full-time job. We've identified seven overarching imperatives that focuses on ...

Benchmarking Your Online Grocery Shopping Experience

When food retailers want to see how their in-store experience compares to their competitor down the street, they sometimes call on “mystery shoppers.” Taking the lead from our members, FMI has teamed up with FitForCommerce, a boutique consultancy ...

Four Things to Know About FMITech@Midwinter

An abundant number of opportunities exist for technology in food retail–from shaping omnichannel success, leveraging data for enhancing customer experiences, streamlining the supply chain, machine learning and everything in between. In order to ...

Technology Leaders Gathering at Groceryshop

As robotics is becoming more commonplace in grocery stores and warehouses. I’m excited we will continue great dialogue and interactions with FMI’s participation in the second annual Groceryshop conference, taking place next month, from September 15-...

Confessions of a Subscription-Service Enthusiast

I’ve always been a pushover for predictive analytics, and I take solace in the fact that I’m not alone among those who relish in custom products and services. According to U.S. Grocery Shopper Trends 2019, I’m one of the 8% of U.S. shoppers who have ...

When Technology and The Fresh Department Meet at Groceryshop

Rapidly evolving technologies and consumer preferences are having profound effects on the grocery industry. This is evident throughout the store, but some of the biggest obstacles and opportunities lie within the fresh category. Fresh presents ...

Comparing Grocery Shopping: Brick-and-Mortar vs. Online

Last year, I wrote about how brick-and-mortar grocery stores are alive and well, and looking at the 2019 U.S. Grocery Shopper Trends report we see this trend remains strong. An important indicator is the number of trips that consumers make to brick-...

Building The Supply Chain of Tomorrow At Groceryshop

Although customer-facing technologies often grab the limelight, some of the most impactful technology shifts are those increasing the speed, efficiency and transparency with which products move through the supply chain. These technologies will build ...