Omnichannel

Our Voice of Food Retail blog offers commentary from FMI subject matter experts on timely and important topics to the food retail industry.

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FACTS & FIGURES
By 2022, online grocery spending could reach

$100 Billion

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  • Grocery Store Digital Communications Trends: The Rise of Email and The Fall of SnapChat

    Nov 14, 2018
    As a digital communications professional I like to take a step back from my day-to-day job of actually doing digital communications and look at FMI’s Food Retailing Industry Speaks with a practitioner’s eye. I like to look at the tactics my fellow ...
  • If You Think Your Customers Don’t Care About Accurate Product Knowledge—Think Again

    Nov 13, 2018
    Here’s some news: When shoppers are at home, they’re often staring at their computer screens to get information about the products they want BEFORE they hit your food retail aisles. Retail Dive tells us 67 percent of shoppers research products ...
  • Grocers, Get Ready for Artificial Intelligence-based Transformation

    Nov 7, 2018
    Among the six digital imperatives for a successful omnichannel strategy established by FMI and Nielsen is one that involves completeness and consistency across in-store and digital shelves, cutting costs and creating a clear assortment inventory ...
  • How E-commerce Will Break the Rules on Proximity Impact to Retailer Identity

    Oct 24, 2018
    Studies that measure the impact of proximity aren’t always consistent. Some say proximity’s impact is overstated, while others report it’s a primary factor of shopper choice. One finding is consistent—once the shopper has decided on the retailer (...
  • Total Digital Maturation in Online Grocery Shopping Is Only Five to Seven Years Away

    Oct 4, 2018
    “The Digitally Engaged Food Shopper” report spells out six significant digital imperatives that the industry must deal with to achieve its goal of a seamless and profitable omnichannel model. The imperatives range from “getting the right people in ...
  • Find the Next Innovation in Food Retail at Groceryshop

    Sep 19, 2018
    By 2022 - just four years from now – we project consumers will be spending $100 billion on online groceries. That is the equivalent of every U.S. household spending $850 online for food and groceries. Are you and your company ready for ...
  • In-Store Mobile Phone Use Distracts Shoppers And Increases Sales

    Sep 19, 2018
    Did you know that in-store mobile phone use and actual mobile phone use patterns lead to increased purchases? These are the findings from a recent research study reported in the July 2018 issue of the Journal of Marketing. The study’s authors ...
  • How Is Technology Changing Grocery Shopping?

    Sep 10, 2018
    This year’s U.S. Grocery Shopper Trends study took a deep dive into the world of technology to understand how the evolving digital world is changing how Americans shop for food and how that may impact food retailers. On the surface, when we decided ...
  • Technology, Loyalty and Millennials

    Aug 29, 2018
    Millennials continue to lead the way online in using the same-day and next-day delivery models but also in subscribing to meal kits and in taking advantage of online touchpoints for food service takeout or delivery....
  • Is Online Grocery Shopping Eroding In Store Business?

    Aug 2, 2018
    In the third webinar of this series, Leading Retailers: E-commerce as a Competitive Advantage, FMI and Rosie engaged in a panel discussion with leading retailers who have successfully launched online shopping at their stores. The discussion quickly ...
  • Center Store Primed for The Digital Shopper

    Jul 25, 2018
    Food retailers hear a lot about the digital shopper and they spend even more time thinking about how they’ll meet consumers growing demand for streamline shopping experiences from the store aisles to their virtual grocery baskets. As it turns out, ...
  • Why This Millennial Mom is Slow to Adopt Online Grocery Shopping

    Jul 16, 2018
    On paper, I’m the definition of an online grocery shopper: I’m a millennial mom with a four-month-old daughter; I live in an urban area; and juggle the responsibilities that go with being a working mom. According to FMI’s U.S. Grocery Shopper Trends ...
  • What Do We Know About The Meal Kit Consumer?

    Jun 11, 2018
    According to the Power of Foodservice at Retail 2018 report, awareness of meal kits is high (86 percent), but only 22 percent of shoppers have actually used meal kits. According to Nielsen, the opportunity for meal kids is large with more than 30 ...
  • Oh, The Places Our Products Will Go

    Jun 4, 2018
    I’m feeling like the proud parent of a grad (again) because FMI recently launched a subscription-based online community for emerging food and beverage brands that will offer education, mentoring, nurturing and access to investors. It’s called FMI ...
  • Technology Reinvents Retail − From Supply Chain to Store Shelves

    May 18, 2018
    In today’s food retail environment, emerging technologies − from blockchain to Internet of Things (IoT) − are beginning to produce clear gains. Retailers are leveraging new technologies to enhance aspects including supply chain, food safety, and ...