Omnichannel

A Conversation with Oscar Gonzalez, Northgate Gonzalez Market

Oscar Gonzalez, co-president and COO of Northgate Gonzalez Market, is chairman of FMI's 2020 Midwinter Executive Conference and a true leader when it comes to creating genuine experiences that hold true to his company’s personality. Under Oscar’s ...

What’s In A Brand?

Life is full of circumstances and situations that prompt us to evaluate our personal brand and make necessary changes, adapting to a new position or setting by shifting our brand. Sometimes these involve small adjustments and sometimes we must ...

How to Expand Grocery Health and Wellness Programs to Online Shoppers

Online grocery shoppers are looking for convenience, but that doesn’t mean they are willing to sacrifice their health and wellness goals. When it comes to serving online grocery shoppers, food retailers can do more to meet shoppers’ health and ...

FMI’s 2019 Year in Review

There is something particularly noble about accomplishments that have so many ups and downs and surprise developments that they require a special brand of perseverance. Finishing the fight requires overcoming the nagging drag of self-doubt when the ...

Resourcing Teams for the Ever-Changing Omnichannel Landscape—Insights from Unilever and Walmart

It’s not often you get to be a fly on the wall of a conversation between a food retailer and supplier, but that is what attendees experienced during a recent Groceryshop 2019 presentation hosted by FMI with presentations from Erin Dress, Walmart ...

Steps to Seamless Omnichannel Shopping

FMI has partnered with FitForCommerce, a boutique consultancy firm specializing in ecommerce and omnichannel retail, on the 2019 Grocery Omnichannel Index. After mystery-shopping 26 U.S. food retailer’s online grocery shopping experiences and ...

New Jobs in The Grocery Industry

The Food Retailing Industry Speaks 2019 report asked food retailers to share their plans for labor investments over the next two years. Here are some of the new jobs you can expect to see in the grocery ...

How Grocers Are Investing in Technology

The rapid evolution and implementation of technology in food retail can boost performance on the operational side and enhance engagement on the customer-facing front, not to mention the growing role of ecommerce. Let’s look at some of the ways that ...

Photo Friday: Grocers Visit MIT

Our Chief Information Officer (CIO) Council visited the Massachusetts Institute of Technology, better known as MIT, for its fall ...

Observations from Groceryshop—Through an FMI Lens

In his June address to an audience of 6,000 at their annual associates and shareholders celebration, Doug McMillon, president and CEO of Walmart Inc. shared, “If I oversimplify our ability to thrive in the future, it comes down to one thing: our ...

How Is Online Shopping Changing Grocery Shopping?

This year’s U.S. Grocery Shopper Trends report takes a deep dive into the growing world of online shopping and explores how the evolving ecommerce world is changing how Americans shop for food and how that may impact food retailers. On the surface, ...

Online Shopper Reality and the Limits of Intuition

Since the advent of online grocery shopping, it has just been intuitively assumed that this new channel would take a major bite out of brick-and-mortar grocery traffic and sales. It just felt like a logical assumption that as people more frequently ...

Are You Operationally Ready for the Omnishopper?

A major challenge facing grocery operations professionals today is the sheer number of technologies vying for their attention. Sorting hype from reality can feel like a full-time job. We've identified seven overarching imperatives that focuses on ...

Benchmarking Your Online Grocery Shopping Experience

When food retailers want to see how their in-store experience compares to their competitor down the street, they sometimes call on “mystery shoppers.” Taking the lead from our members, FMI has teamed up with FitForCommerce, a boutique consultancy ...

Four Things to Know About FMITech@Midwinter

An abundant number of opportunities exist for technology in food retail–from shaping omnichannel success, leveraging data for enhancing customer experiences, streamlining the supply chain, machine learning and everything in between. In order to ...