Technology

Are You Operationally Ready for the Omnishopper?

A major challenge facing grocery operations professionals today is the sheer number of technologies vying for their attention. Sorting hype from reality can feel like a full-time job. We've identified seven overarching imperatives that focuses on ...

Benchmarking Your Online Grocery Shopping Experience

When food retailers want to see how their in-store experience compares to their competitor down the street, they sometimes call on “mystery shoppers.” Taking the lead from our members, FMI has teamed up with FitForCommerce, a boutique consultancy ...

Four Things to Know About FMITech@Midwinter

An abundant number of opportunities exist for technology in food retail–from shaping omnichannel success, leveraging data for enhancing customer experiences, streamlining the supply chain, machine learning and everything in between. In order to ...

Technology Leaders Gathering at Groceryshop

As robotics is becoming more commonplace in grocery stores and warehouses. I’m excited we will continue great dialogue and interactions with FMI’s participation in the second annual Groceryshop conference, taking place next month, from September 15-...

Robotics and Automation for the Food Retail Financial Executive?

Using next-gen functions to parse data strategically leverages technology to improve operational performance, insightfulness, and risk intelligence across the enterprise....

The Small, But Mighty, Micro-fulfillment Center

One trend emerging at the center of food retail store design is the Micro-Fulfillment Center (MFC), a new automation in the food retail industry. Although small, as the name implies, these warehouses are well equipped to autonomously fulfill online ...

When Technology and The Fresh Department Meet at Groceryshop

Rapidly evolving technologies and consumer preferences are having profound effects on the grocery industry. This is evident throughout the store, but some of the biggest obstacles and opportunities lie within the fresh category. Fresh presents ...

The Path to Frictionless Checkout

Three grocers start talking about their customer checkout experience. One only offers traditional checkout with store associates. Another is starting to introduce self-checkout. The last grocer has fully integrated self-checkout and is interested in ...

Building The Supply Chain of Tomorrow At Groceryshop

Although customer-facing technologies often grab the limelight, some of the most impactful technology shifts are those increasing the speed, efficiency and transparency with which products move through the supply chain. These technologies will build ...

Physical Store Changes Meet Omnichannel Opportunities

According to FMI’s 2019 U.S. Grocery Shopper Trends report, 43% of shoppers now report buying groceries online at least once in the past year. With this in mind, food retailers need to understand how the physical store changes will set them up for ...

Why Collaboration Matters in Addressing Supply Chain Transportation Issues

At June’s TPA Transportation Summit, Federal Motor Carrier Safety Administration (FMCSA) Administrator Raymond Martinez acknowledged that our audience of logistics and transportation experts “fuel and feed the economy.” Administrator Martinez ...

Are You In or Out: Payment Card Interchange Fee Settlement?

In addition to our regulatory and legislative work, FMI has been monitoring and reporting on an antitrust case filed fourteen years ago by a number of retailers against Visa and MasterCard and the largest issuing ...

What is “RTGS” And Why Is It Needed?

Last year, the Federal Reserve issued a request for comment on a proposal to establish a real time gross settlement system here in the United States. FMI enthusiastically submitted comments strongly supporting the FED moving forward with the ...

The Future of Retail Metrics

There is an advantage to looking at the larger retail landscape and applying the lessons learned to food retail. I had the pleasure of speaking with Rod Sides, vice chairman, U.S. retail and distribution leader, Deloitte LLP about how changes in ...

Blockchain: It’s Not “If” But “When”

Blockchain is just a way to collect data on the goods that retailers use. The competitive advantage between retailers will be their ability to use that data to transform their business....