Corporate Social Responsibility

The Business of Food Retail

Customer service is at the heart of the food retail industry. In a time when the industry is experiencing an unprecedented pace of change, it’s important to remember our roots and showcase those in our industry who exemplify our customer service ...

A Conversation with FMI’s New Head of Health and Wellness and the FMI Foundation

FMI recently named that Susan Borra, RD, as Chief Health and Wellness Officer and Executive Director of the FMI Foundation. I took some time to hear from Sue about her plans for the new role and what the FMI Foundation was up ...

Twitter Chats for Supermarkets

Twitter chats have their pros and cons. They can be an incredibly effective tactic for generating awareness and engagement about a certain topic or resource, but they aren’t as simple as sitting down for an hour and posting some tweets. With the ...

NEW Competitive Talent Strategies

Employees want to make connections; they want community and digital experiences that enable both their business and interpersonal relationships. They want to personally relate with their company’s mission statement and contribute to a greater ...

What I Hope FMI Can Do for You in 2016

FMI has been enhancing all the ways we reach out to you. Through webinars, an improved website, newsletters, our new Voice of Food Retail blog and the FMI News App with its new push notification feature, we seek to help you separate the wheat from ...

Dietary Guidelines + Grocery Stores = Wellness Destinations

This new dietary guidance is in opportunity for food retailers to remind consumers of their health and wellness offerings as a way of supporting shopper’s dietary efforts. FMI has a number of resources and research reports on how grocery stores can ...

2015 Year in Review: Top Stories in Consumer Affairs and Health and Wellness

FMI executed some exciting campaigns related to consumer affairs and health and wellness in 2015. As the champion for feeding families and enriching lives, FMI launched a national campaign that encouraged more mealtimes at home using items from the ...

I’m Giving Thanks

Thanksgiving remains among my favorite holidays. Not only does it bring together two of my favorite things, family and food, but it also - against many assaults - retains the flavor of its roots as a day set aside to reflect on our lives and ...

How Are Grocery Stores Using Social Media?

In our series interviewing food retail social media managers we’ve gotten a better idea of the day-to-day operations of these brand managers and storytellers. We’ve also seen how social media is being used creatively by grocery stores. But how are ...

Our 2015 Community Outreach Awards Winners

We had an exceptionally strong field of candidates this year and our judges complained of wanting hazard duty pay because their task so taxed their brains. In a contest where all are winners it was difficult to determine the cream of the crop, but ...

Store Manager Award Winners Show Their Appreciation

We’ll be launching the 2016 Store Manager Awards on November 16, 2015. But before we do that, we wanted to check in with our FMI Store Manager People’s Pick Award winners to see how they celebrated with their ...

Help a Grocer Doing Good Win Big

From November 2 – 6, 2015 all our 2015 Community Outreach Award nominees will be posted to the FMI Facebook page under the tab: Grocers Doing Good. We invited you to visit, read through the extraordinary stories of how grocers are making the world a ...

Playing Supermarket Myth Whack-A-Mole

The rationale behind the myth busting web page is to provide our members with resources to confront the misperception being perpetuated every time they hear or see it, so we don’t have to play whack-a-mole on an ongoing basis. If we challenge the ...

Food Retail Social Media Manager Interview: Kristine O’Hare with Baesler’s Market

I first noticed Baesler’s Market’s social media posts during National Family Meals Month, when they shared a Facebook photo of employees raising their oven mitts. From sharing employees trying wheat grass shots to fun photos of in-store promotions ...

The Treat of Not Being Tricked

Of course, having to challenge such myths with facts so that the likelihood of repetition is lessened can be exhausting and becomes monotonous, but the alternative is that the misconceptions go unchallenged, the silence is considered assent and its ...