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To bag purchases at the checkout. See bagger.
A case cutter used to open cases of product.
A back-stock of products kept to replenish shelves.
The dollar amount of products or services sold.
An analysis of sales by week, month, period or year to project trends, identify problems and measure a retailer's performance.
An area designated in a retail store to display and merchandise products, provide customer service and check out. It does not include the back room, coolers, (stock area) or maintenance areas.
A sales record by store and department, which provides sales trends, competitive factors, staffing, weather, holidays, etc.
A productivity measure that quantifies the total dollars of sales for every labor hour used.
A measure of store and department profitability. Calculated by dividing the daily, weekly or monthly sales by the number of square feet of floor or shelf space.
A sales forecast based on sales for the same period last year.
A marketing person employed by a manufacturer or wholesaler to represent certain product brands within a given sales area.
A premium or prize given to a manufacturer's or wholesaler's marketing person for achieving benchmark sales.
Fee-based services for retailers provided by a manufacturer's or wholesaler's marketing staff on a fee per service basis, e.g., merchandising the store, advertising, management information services (MIS).
A marketing person who provides services for a fee to a retailer, e.g., merchandising, advertising, or layout.
Product containers/shippers (bales, pallets, containers) that must be returned or recycled to defray operational costs.
A marketing program used to prompt impulse buying. Particularly useful in the Deli and Bakery Departments. The customer is encouraged to sample products from a prepared sample tray.
The last part of the cleaning procedure of food equipment and surfaces to reduce microbial counts to a safe level within the department.
A communications system that utilizes satellites to relay data and information. Also known as Satellite Communications.
Retail stores that are serviced by the same distribution center; or outlying stores in a shopping center.
A machine used to weigh products.
A special hand tool with ridged teeth for scaling fish.
The pricing of merchandise on the basis of weight and retail price.
The system or technique whereby a cashier bags purchases while scanning.
The standardized coding system (Universal Product Code) that encrypts individual product pricing and identification information within a series of vertical lines.
Data obtained from a secondary source, e.g., A.C. Nielsen or Information Resources, Inc.
The quality of the inventory and pricing data that ensures that items have been added, deleted and correctly priced.
An inventory correction calculation to adjust for physical inventory differences based on the percentage of items scanned to the total items sold.
A new way of doing business between direct store delivery manufacturers and retailers.It incorporates daily point-of-sale data to pay for product, electronic communication technologies to eliminate discrepancies and inefficiencies, and various store-level operating improvements, such as open delivery windows and elimination of check-in, to speed product flow.
Coupons with a scannable bar code used to identify the promotional program and product and to deduct the correct value from a customer's receipt.
An electronic register system that automatically records the product description and retail price for an item by reading a UPC code with a laser.
A manufacturer's performance criteria based on the number of products scanned during a promotion.
A process of moving items over a laser in order to record a transaction.
A product deleted from a retailer's order because the warehouse is out of stock. Also called a short. See cut.
An in-store bakery that prepares products by using basic ingredients, e.g., flour, sugar, eggs, yeast.
A security procedure for truck deliveries. Each truck is padlocked and sealed with a slim, numbered metal strip. The receiver breaks the seal and records the driver's name and the seal number in a log.
A seasonal, schedule created to simplify planning around holidays and specific selling periods, i.e., merchandising, display building, ordering, scheduling staff.
Products associated exclusively with a holiday or specific time of the year. Also known as Seasonal Merchandise.
A marketing plan of in-and-out promotions for seasonal events, such as Christmas, Back-to-School, Spring Clean-up, Halloween, Valentine's Day.
A promotional display of an item in a retail store in addition to a product's regular shelf location.
A master package that contains several inner packs; which are normally the unit of sale.
A vendor or wholesaler that supplies a retailer with a small volume of products.
An area in a retail store that contains one category of products.
A retailer's cash deposit with a wholesaler to secure credit.
Locating general merchandise products (GM) in a well-defined area of a store rather than in aisles next to or across from food products.
Price reductions on fast-moving products to give a low- price image.
The elimination or minimizing of duplicate brand products.
A wholesaler's marketing practice of selling only to retailers who meet various criteria, e.g., sales volume, type of store, location and style of operation. See tonnage items.
A rack or shelf that uses either gravity or mechanical means to replace an item when one item is removed by a customer.
An insurance policy within a company where revenue is generated for insurance from associates and company contributions rather than paying premiums to an outside insurance company.
A manufacturer's premium in which the product's cost is recovered through a retail sale of the product.
A retail store with few service employees to assist customers other than at the checkout.
See flash sheet.
The amount of time it takes to sell all products on the shelf.
A customer's premium whose cost is only partially recovered by a manufacturer or retailer.
A central computer, which provides processing for several terminals.
In wholesaling, any charge above a transfer of goods. In retailing, an additional charge for providing service to a customer, e.g., check cashing. See neutralizing charge.
A retail department that fills customer's orders, e.g., service deli; service meat; service seafood; service bakery; in-store pharmacy; video department.
The in-stock position of a warehouse expressed as the percentage of orders placed that can be filled. The opposite of service label is out-of-stocks.
A vendor/ or wholesaler who specializes in a product category. Also known as a rack jobber.
A retail store with a high level of customer service, e.g., floral department, service deli, service bakery.
The layout of merchandise in an aisle or store.
The process of properly setting up each department with approved products according to a planogram or lay-out diagram.
The process of properly setting up a display of product according to a planogram.
See all commodity volume.
A product's percent of sales within a category. A retailer's share of total retail sales within a specific trading area.
The assortment and location of products on store shelves.
The total volume of a shelf; also called holding power or pack-out.
A self-serve display that extends beyond a gondola to increase a shelf's capacity and draw attention to a product.
A label that lists order code, description, and pack size of a product on a shelf, as well as its retail price. See shelf tag.
The time period a product can be expected to maintain maximum quality and freshness.
A sign on a gondola. Also known as a shelf talker.
The outer edge of a gondola shelf used for signs, UPC codes, retail prices, etc.
The retail price stored in an inventory file, shown on a shelf tag, and marked on an item.
The amount of shelf space allocated to a product category and to each product within the category.
A processed food product that remains safe to eat without refrigeration.
A shelf sign for a product. Also known as a shelf talker.
A label attached to shelving which is used to identify and describe a specific item.
Merchandise signs, attached to the shelf molding, used to draw customer attention to a product.
Items that sell slowly. Also known as slow movers or slow-selling items.
An aquatic animal, e.g., clams, oysters, mussels, crabs, lobsters, shrimp, squid and octopus which has a shell; crustaceans or mollusks.
An EDI transaction in which the shipper notifies a customer of a pending shipment. Generically this is known as an advance ship notice (ASN). The ASN enables the customer to identify short shipments before receipt and plan warehouse receiving more efficiently.
A company that transports and retains title to a shipment until a recipient accepts a shipment.
A manufacturer's or wholesaler's price points used to encourage retailers to order in large quantities in order to receive better discounts.
An outer shipping case used to transport products.
The amount, size and style of product in its original case.
Individual items accumulated at the front end during the course of a day's business that can be put back on shelves for sale.
A person who steals goods from a store, while pretending to shop.
An observable pattern of consumer behavior, typically in response to sales displays or product price reductions.
A shopping cart used as a free-standing display.
A group of complementary retail stores with a common parking lot.
A vendor who performs competitive price comparisons for a retailer within a specified market area.
An inadequate amount of products needed to fill a shelf or an order or to meet customer demand.
A shortfall of a product's order or weight or of money.
A note on an invoice to a retailer of insufficient or out-of-stock products at a distribution center.
An estimate of loss of inventory, due to delivery errors (an incorrect item or the wrong amount), theft, damages or spoilage.
The amount of missing items due to poor management controls, receiving practices, shortages, spoilage, theft, breakage and other reasons.
A process to stabilize a pallet load by wrapping stacked products with clear plastic film.
A process of opening shellfish, such as oysters, clams, mussels, etc.
Advertising signs of many sizes used to attract customers to a display or a shelf location.
Unique items that competitors do not sell, which differentiate a store or company from the competition. The items are advertised and promoted both in-store and through print advertisements.
Standard Interchange language.
See portion pack.
Each product is individually priced. See multiple pricing.
A pallet or base used to transport and store products.
Thaw a frozen product.
A slow-selling product that is packed by a manufacturer with a higher volume item. Also known as a slow mover.
See ad slick.
A manufacturer's allowance stipulating that a retailer use a specific advertising illustration (slick) in newspaper advertisements.
A thick sheet of cardboard used to ship products in place of a pallet.
A manufacturer's allowance to cover labor costs of off-loading a product by hand off of a slipsheet.
A numbered location within a distribution center that indicates the location of products for storage, retrieval and inventory control. See warehouse slot.
A manufacturer's incentive to a wholesaler or retailer to stock a new product. Also called conversion allowance or service allowance.
An embossed plate that, when inserted into certain scales, prints a descriptive label.
A garment supplied to employees to be worn during working hours.
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A Plexiglas shield, surrounding three sides of a display case, that protects merchandise from contamination by customer contact either direct (touching) or indirect (sneezing).
Clothing with the exception of suits, dresses, coats or shoes.
Lobsters in the process of growing a new hard shell, enabling them to grow larger.
The classification of general merchandise that includes apparel, bedding, hosiery, linens, shoes, etc.
The concept of grouping related products together in the supermarket in order to offer consumers a simplified shopping experience.
Standard operating reports.
An intriguing and unusual merchandising display.
A European food-packaging technique where a prepared product is placed in individual pouches, cooked under a vacuum and quickly chilled. Products are frozen or refrigerated until used.
The method of allocating more space to faster moving items to prevent out-of-stock conditions. See space manager; velocity; planogram.
The allocation of space for products, based on sales volume and product profitability.
Space utilization software that plans and analyzes product categories, determines shelf allocation, and graphs planograms.
A person who assigns shelf space for a product category, department, or store. See retail representative; space allocation.
Sales per associate hour/sales per labor hour.
See featured special.
A wholesaler's discount offered to retailers as an incentive to increase sales of a product. Also called a special purchase.
A display for featured products on a free-standing rack in addition to a regular shelf display.
A shipping unit of a sales promotion product. Also known as a deal pack. See handling allowance; handling charge.
Products sold at a reduced price or as part of a promotion to attract customers.
A manufacturer's or broker's representative that markets to retailers, presents promotional programs, takes product orders and arranges shipment by a retailer's preferred wholesaler.
A retail store that offers only particular types of foods, e.g., bakery, produce, meat.
A wholesaler that provides retailers with limited products and services. A specialty wholesaler.
See turnover buying.
See push money.
Food retailers serviced by a wholesaler outside a market area.
A free-standing display rack that rotates 360 degrees.
A product that is shipped in half-case quantities or less.
A shipment of two different kinds of products on a full pallet. Each product makes up approximately half the pallet load. See layer-loaded unitload.
A peak sales period of a day, week or holiday season during which the largest number of employees possible are scheduled to work.
A manufacturer's allowance to a wholesaler/retailer for breakage or spoiled products.
Goods that cannot be sold for which a retailer receives a credit from a supplier. Also called stales.
A product display in a high traffic area of a retail store.
A quick mop of a dirty sales floor or to clean a spill.
Gross profit. See gross profit; markup.
To straighten products on a shelf or display.
A size measurement of floor space occupied by a product or product group, display fixtures and its share of aisle space.
Suggested retail price.
A column of products consisting of one or more unit loads placed on the floor with the total height limited to a vertical opening or the compressive strength of the individual unit loads.
See case card.
A fixture used to display merchandise.
A standard display case for service departments, used in the produce, meat, deli and bakery departments.
Adjustable shelving in a standard frame. Also called a gondola.
A computer language standard developed primarily for the exchange of data between independent retailers and wholesalers.
Food and Drug Administration (FDA) standards for food composition.
A comprehensive book of a company's policies and procedures. Also called SOP.
Profit and loss statements or projections reviewed weekly, by period, quarter or annually.
A unit of sale having a fixed number of like consumer units per container.
A container of a single type of product or of a fixed configuration of multiple products used to ship items.
A standard replenishment order placed by a wholesaler that allows a manufacturer to schedule production and shipping.
A necessary or basic food, such as flour or sugar.
A merchandising technique in which spaces are left on a shelf to give the impression that demand is great for a product.
A kick-off date for a promotional campaign to begin. See final ship date.
To shelve products or to build a display.
The total volume of products that can be placed on a shelf, in a slot or on a rack.
A unique product identifier used instead of a UPC code, which is assigned at a warehouse or headquarters for ordering purposes.
A management report showing the current inventory level in-house or in-transit for a department, section or category.
A process of shelving products in a store.
A manufacturer's allowance to stock a new product. See distribution allowance.
A number that identifies each separate brand, size, flavor, color or pack of a product.
A display that needs replenishment.
A temporary price reduction for items due to a manufacturers' allowance or a volume buy.
An additional shipping charge (rail or truck) for delivery of partial loads to several different locations.
A review of management procedures and processes, e.g., inventory, cash handling, etc.
A private-label product carried by a retailer. See private label.
An operations newsletter regarding merchandising contests and promotional programs, new products, etc.
A product coupon offered only in-store with fliers or an on-shelf dispenser.
The actual profit a store makes after overhead and losses are deducted.
The retail design or store layout based on size, services, prices, sales volume and SKUs, such as a convenience store, superstore or a conventional store.
The customer's impression of a retail store or a department, i.e., products carried, advertising, promotion, decor, service-level.
The design and lay-out of floor space and the placement of fixtures within a department or retail store.
See customer loyalty.
A person responsible for daily operations of a retail store who hires and supervises employees, oversees merchandising and customer service and meets sales goals. Also called a store director.
The departments located along the outside walls of a retail store, usually perishable departments.
Methods used to provide a secure workplace and shopping area free of violence, burglary, shoplifting and employee theft.
A rubber stamp bearing a store's number and name. The imprint of the store stamp on an invoice or other business paper indicates correctness or approval. Stamps are kept under tight security.
An operations manager responsible for conditions, safety, product levels and cash handling procedures for several retail stores; a district manager.
Materials and merchandise needed to conduct daily business by a retailer, i.e., grocery bags, brooms and mops.
A customer count recorded by hour, day, week, month or holiday. See traffic.
See direct store delivery.
A product's gross profit after deducting expenses, e.g., storage costs, delivery cost
A combination of different items on a pallet shipped to a store.
A thematic merchandising and promotional program with all retail departments within a store participating.
Merchandise delivered to retail stores in trucks carrying only one product group.
Monies available for specific performance, conditions or purchases. Usually from a supplier or salesperson rather than directly from a manufacturer.
A horizontal shelf arrangement of like products.
Untrimmed, boneless cuts of meat, primarily beef.
A manufacturer's recommended price for a product.
A marketing technique in which retail employees recommend tie-in or complementary products, e.g., cake and coffee, deli ham and cheese.
An upscale grocery store with 80,000 to150,000 square feet, a full line of service departments and weekly sales of approximately $900,000. The store carries a wide variety of items, 60,000 or more, with at least 20 percent of sales attributed to general merchandise and health and beauty care products.
A warehouse store with a focus on low prices and a wide variety of perishable items, i.e., produce, deli, and bakery departments.
A conventional grocery store, but not a warehouse club or mass merchant, with annual sales of two million dollars or more per store.
A monthly periodical for the food store industry published by Fieldmark Media: New York.
A weekly newspaper for the food store industry published by Capital Cities Media, Inc.: New York.
A large conventional supermarket with expanded service deli, bakery, seafood and non-food sections.
A manager designated to supervise a certain area or number of stores.
An extra display in a department in aisles or in spaces where fixed equipment will not fit, which makes merchandise more accessible.
A generic term for wholesalers who sell to and supply retailers directly and indirectly, e.g., manufacturer, vendor, broker, reseller.
The quantity of merchandise in stock at a store or a warehouse.
The specific location in each department where supplies are kept.
The process of fulfillment and movement of goods from producer or grower to consumer.
A warehouse operated by a chain or a wholesale grocer that sponsors a voluntary group.
A corporate office with accounting, accounts payable and receivable and advertising departments and other administrative support staff.
Usually 15 to 25 popular items featured at unusually low prices, found throughout the entire store.
A notice from a wholesaler's or chain's headquarters to stores soliciting support and orders for an upcoming special promotion, so the buyer has a basis for determining an order for promotional items.
An order from retail stores, usually for new items or deal items, previously authorized by an account's headquarters. Also, potential orders at retail stores for an item before a manufacturer's salesperson or broker presents it at the headquarters of a chain or wholesaler. See _x003C_b_x003E_future order_x003C_/b_x003E_.
A promotional contest for consumers, which features a chance to win prizes.
A form of theft, whereby a cashier gives illegal discounts to employees, friends, and/or customers.
A manufacturer's refund or invoice deduction to cover the costs of spoiled, processed foods, products packed in glass or dented cans. See breakage allowance; swells.
Unsalable items with expanded containers or lids signifying faulty food handling, processing or sealing. See swell allowance; bloating.
A credit card or ATM card reader for cash register systems at the checkout counter.
Information gathered by a service or company for public release and sold by subscription.
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