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The costs associated with a building (either a distribution center or store), including lease payments or amortized capital outlay, plus all maintenance and utilities.
A federal agency that sets workplace safety standards and inspects facilities for safe working conditions.
A method of payment for a manufacturer's trade deal or promotion where the amount of the allowance for merchandise is deducted from the manufacturer's invoice.
A special label affixed to a package or can that indicates a lower-grade of product.
A condition when the computerized system goes down and the back up system is utilized to continue processing data, e.g., register system, printing invoices.
A special product display that is not part of the regular store set, e.g., seasonal merchandise or promotion items.
An item that is temporarily reduced in price, advertised or not advertised, and marked by in-store signs.
A store that provides a wide variety of products and services at one location.
Accessing a customer's checking account for payment in real-time.
A coupon or premium attached to a product.
An in-store bakery that produces a variety of baked goods from scratch or by bake-off procedures.
6533 Unit C, Mississauga Rd. Mississauga, Ontario Canada L5N 1A6 (416) 821-2321
An instructional method to teach employees skills as they work.
A business or person with a line of credit that is not backed by collateral.
A date stamped or printed on the label of perishable items to indicate a pull date (a date by which the item must be sold or removed from the shelf) or pack date (the date the item was packaged). Clear, readable dates that are printed on labels, telling t
A product offered in a normal case or pack that is purchased and sold at regular price; a product that is not bought in a special pack or as part of a manufacturer's production.
The money on hand the first day of a week or at the start of a cashier's shift.
The costs of operating a business.
Net sales minus all direct and indirect operating costs and before deducting the cost of capital, extraordinary items and taxes.
An accounting statement that itemizes revenues, expenses and profits of a department, store, division, company or other business unit. Also referred to as a P&L statement or income statement.
A division responsible for overall store operations and performance, including personnel, finance, warehousing and distribution.
A retailer who owns and operates a grocery store.
A possible rate of return on the next best use of dollars invested by a company.
(fiber-optic cable). A tiny (smaller than a hair) cable made of glass and plastic.
A printed catalog of products in stock and a price listing used to place orders with a wholesaler and distributor.
A product's number used to order items from a warehouse.
The rate per hour that a selector or a shift of selectors assembles orders in a warehouse.
A form used to list products to be ordered, along with sizes, quantities and prices.
The time lag between receipt of a retailer's order by a wholesaler or vendor and delivery of the products to the store; the time needed to process, select, load and transport. See lead time.
An increase in a retailer's order without his/her permission, approval, or confirmation.
Selecting and assembling an order at the warehouse or distribution center for loading.
The amount of inventory on hand in a warehouse or store used to determine when to purchase replacement stock.
See code number.
A transaction term that means that payment in full is required before a second order can be placed.
An imprecise term that means a grower did not use chemicals or that a processor did not use preservatives in a product.
In electronic space management, product placement and positioning on the shelf.
Overs, shorts and damages.
An IBM operating system for computers.
Occupational Safety and Health Administration.
All assets except property and equipment with a life exceeding one year, e.g., investment in other companies, long-term receivables.
Assets with a life of less than one year, e.g., cash accounts receivable, prepaid expenses and short-term investments.
All non-operating income, e.g., interest income, gain on sales of securities.
A product with an expired code date.
The direction and flow of customer traffic just prior to entering the checkout aisles and leaving the store. Also, the flow of products out of a warehouse after order selection.
A product temporarily oversold and unavailable in a retail store. Also, product not in supply in the warehouse. In wholesaling, it is a customer service standard used and measured as a percentage of orders placed that cannot be filled. Also known as Outs.
A wholesaler's marketing employee who visits retailers to order products and services, to provide management reports and to do merchandise displays.
A food ready to be heated, either in an oven or microwave.
A management standard for cash-register receipts and for inventory discrepancies, e.g., breakage, price adjustments.
The basic direct and indirect costs of a business operation, such as labor, rent, utilities and insurance. Total operating costs, including fixed and variable expenses.
The management authorization needed to continue operating a cash register once preset HALO or LALO levels are exceeded. Usually done by inserting a key and entering code numbers.
The ringing or scanning of the price of a product higher than its shelf price.
A discrepancy between products ordered and those received.
An excessive amount of product purchased in anticipation of increased sales volume.
A concentration of too many retail stores that saturates a market and cuts into the profits of each store.
Hanging signs visible on both sides to customers.
To wrap a plastic container in cellophane to prevent tampering.