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The Best Practices Solutions to Address On Shelf Availability (OSA) Guide and On Shelf Availability Root Causes Ishikawa Diagram were developed to help companies reduce out-of-stock levels. The best practices guide addresses root causes - and potential solutions - of challenges across five retail functional domains: Store Execution, Ordering and Execution, Forecasting, Manufacturing, and Category Management and Merchandising. It also identifies process owners to deal with these product availability issues throughout the supply chain. The Root Causes Ishikawa diagram highlights the leading causes of failures across these areas and is tailored for use across the supply chain.