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The FMI 2020 Supply Chain Benchmark features critical supply, delivery and labor metrics and Key Performance Indicators (KPIs) from the 2020 whirlwind of a year. KPIs include on-shelf availability, on-time performance, cost per case, inventory on-hand and labor insights related to COVID including hours lost, turnover and changes in pay as well as subjective drivers for each. Boston Consulting Group supported and conducted this research analysis, which included data from 20 retailers, 5 wholesalers and 10 CPG companies.
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