Managing the Total Store: Operations Course

Sunday, July 10 - Thursday, July 14, 2005
Western Michigan University
MI, Kalamazoo

Improve your bottom line through more efficient operations. Offered in partnership with Western Michigan University, this interactive course focuses on the complex operations side of the supermarket business. Course content includes industry trends, pricing strategies, understanding shrink control, recruiting, mentoring and much more! Emphasis is on practical information for day-to-day supermarket operations.

Registration Includes:

Tuition includes accommodations, three meals a day (except one dinner), coffee breaks, all course materials, daily transportation to the Fetzer Center and transportation for the store/factory tours. Tuition does not include transportation to and from Kalamazoo, MI, or hotel accommodations. If you plan to arrive on Saturday or stay over Thursday night. Classroom sessions: The Sunday afternoon session is held at the Radisson Plaza Hotel. The Monday-Thursday sessions are held at the Fetzer Center on Western Michigan University's campus. Transportation between the hotel and the Fetzer Center is provided Monday-Thursday.

Who Should Attend:

Store managers, owners/operators, general managers, district and divisional managers, high-potential performers, and individuals in non-operations positions who wish to increase their understanding of the operations side of the business.

Meeting Attire:

Attire is business casual(no ties). Remember that the weather can fluctuate, so be prepared for cool evenings.

Cancellation and Other Policies:

A full refund is provided if written notification is received by June 29, and 60 percent if notification is received by July 5. No refund if notification is received after July 8.

Is Media Allowed?


General Hotel Information:

Participants are responsible for making their own reservatons. Although the nights of Sunday-Wednesday will be paid by FMI, participants must indicate to the hotel their entire length of stay. Participants are responsible for payment for early arrival or late departure and should contact the Radisson directly. Please note that the deadline for reserving rooms is June 17, 2005.

Travel Information:

The Radisson Plaza Hotel is located approximately 20 minutes from the Kalamazoo airport. A hotel shuttle bus is available at no charge (courtesy phones are in the airport baggage claim area). Th Fetzer Center is also approximately 20 minutes from the airport. The taxi fare from the airport to the Radisson Plaza Hotel will cost $15.00-$20.00 one way.