FMI’s “Managing Your Best” Training Video Offers Problem-Solving, Decision-Making, Trust Building and Conflict Resolution Techniques for Retail Store Managers Jun 20, 2005 WASHINGTON, DC — June 20, 2005 — A new video training program for retail store managers is available from the Food Marketing Institute (FMI). The video, “Managing Your Best: Effective Skills for Retail Managers,” emphasizes strategies for problem-solving, decision-making, trust building and conflict resolution. “Managers play a crucial role in cultivating a positive work environment for store employees,” said Kimberly Roberts, FMI’s senior manager of education programs. “This video offers retail managers leadership techniques to develop a positive, productive workforce.” The video focuses on developing key managerial skills, including:Making decisions in a timely mannerSolving problemsDelegating tasks to subordinates to increase their skill setsEncouraging associates to work together to accomplish tasksBuilding trust by making everyone feel like they are part of the team“Managers can directly influence employee satisfaction by providing feedback on performance, reducing conflict and encouraging personal growth and development,” Roberts added. The program includes a 28-page, self-study guide for managers to complete after viewing the video. This includes worksheets covering the five key skills identified in the 22-minute video. To purchase "Managing Your Best" ($125 members, $213 associate members, $250 nonmembers), visit the FMI Store at www.fmi.org/store/.