2017 Winners

Category A: (1-49 Stores)

  • Gary Casterline

    Gary CasterlineShopRite of Hunterdon County
    Phillipsburg, New Jersey

    When Gary Casterline learned a competing grocery store was opening near his ShopRite of Greenwich in Phillipsburg, N.J., he didn’t flinch. Even when the company anticipated a 10-percent decline in sales, Casterline simply went to work to remind customers how much his store had to offer them. Defying expectations, Casterline’s store suffered no drop-off in sales. In fact, it boosted net income by 67 percent and decreased shrinkage by 8 percent, repairs and maintenance by 13 percent and supply expenses by 7 percent. Thanks to a focus on staff safety, worker’s compensation costs were down 18.7 percent.

Category B: (50-199 Stores)

  • Ricky Myers

    Ricky Myers_1D&W Fresh Market, SpartanNash
    Grand Rapids, Michigan
    Ricky Myers makes every day seem a like a grand opening with new promotions all the time that focused on the superior quality of its produce (more than 300 organic items and 411 bulk options), meats, seafoods, artisan bread program and deli (with more than 300 different specialty cheeses). Before the new competitor opened, he held meetings with every single one of his 175 associates to address the new sales and customer service initiatives, obtaining a personal commitment from each of them that they were with him in the battle.

Category C: (200+ Stores)

  • Sally Angulo

    Sally AnguloFry’s Food Stores, The Kroger Co. 
    Phoenix, Arizona
    Sally Angulo has had success with Store 698 in Phoenix even before it opened. She held a town hall meeting with a theme of “USS Inspiration” for the more than 400 new associates before the grand opening where she told them of 10 important lessons, starting with “Be on time” and ending with “Don’t ever quit, don’t ever give up.” Senior managers thought so highly of the town hall they have now carried it over to every new store opening.

Category D: (International)

  • Clive Gould

    Clive GouldSPAR Glenacres 
    Kempton Park, Johannesburg, South Africa

    Clive Gould’s store motto at SUPERSPAR Glenacres in Johannesburg, South Africa, is “Best in Fresh” and it has led to financial success. Gould’s SUPERSPAR Glenacres faces stiff competition with 12 similar food retailers within a mile and a half. His tools for dealing with rivals include fresh products and a clean store. An especially intense focus is put on constantly replenishing the store’s fresh products and a major renovation in 2015 has gone a long way toward projecting a clean, fresh image and enhanced offerings.

People's Pick Award

  • John Snavely

    John SnavelyFood 4 Less, The Kroger Co.
    Coachella, California

    Why was the year-to-date Overall Satisfaction score for John Snavely’s store 91 percent? Why is the Associate Insight score of 92 percent among the top five stores in the company? Finally, how did his 2016 EBITDA increase by 2.96 percent and shrinkage go down 1.29 percent? Snavely did it first and foremost by communicating constantly with his associates, the community they serve and other store managers in his district. He follows leadership guidelines he learned that have caused him to be highlighted as one of the most outstanding store managers in the Food 4 Less chain over three consecutive years.

     


Click below to see winners from previews years. 

  • 2016 Grand Prize Winners

  • 2015 - 2011 Grand Prize Winners

  • 2010 - 2006 Grand Prize Winners

  • 2005 - 2001 Grand Prize Winners