Crisis Management

FMI has resources on crisis management for food retailers and holds forums for the sharing of best practices on crisis management.

FMI Crisis Management Resources

  • FMI Crisis Communications Manual

    To best handle a crisis when it happens, the most equipped teams invest time in preparing, planning, testing and practicing for various scenarios that may one day happen to or involve their food retail location. Though it is important to recognize the role of the Asset Protection Crisis Preparedness Team and Crisis Manager, the FMI Crisis Communications Manual will focus on Crisis Communications. 

    Additional Resource: FMI Incident Response Communications Plan

  • 2015 U.S. Grocery Shopper Trends

    The Food Marketing Institute has long supported U.S. food retailers through annual surveys of shopper behaviors and attitudes, providing consistent metrics to evaluate the changing market landscape. This year, FMI worked with the Hartman Group to supplement our U.S. Grocery Shopper Trends research perspective with a cultural lens, interviewing Americans in their homes and while shopping, and drawing upon ethnographic research into U.S. food consumption and consumers.


  • 2015 U.S. Grocery Industry Speaks

    In its 65th year, FMI’s The Food Retailing Industry Speaks ("Speaks") provides the industry with important operational and financial benchmarks ranging from sales and profits to shrink, turns and differentiation tactics. The data is drawn primarily from FMI’s annual survey of U.S. food retailers and wholesalers, and was supplemented with information from public company Securities and Exchange Commission (SEC) 10K filings.
  • Grocers Get Their Turn to be Heard On EMV in House Hearing

    Oct 21, 2015
    Art Potash Testifies on EMV to House Small Business CommitteeThe panel consisted of four merchants and one witness depicting the consumer perspective. FMI was thrilled to have Art Potash with Potash Markets from Chicago, Illinois testify on our behalf to give the grocer’s perspective. Art is an active member of FMI; he sits on our Independent Operators Committee, is a member of our Board of Directors and has been an invaluable resource, especially during the height of our interchange lobbying battle. FMI also submitted a statement for the record andtestimony.
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  • Visa Says it Competes for Merchant Business…Fact or Fiction?

    Oct 09, 2015
    EMV HearingThis week, the U.S. House of Representatives Small Business Committee held a hearing on EMV migration and the challenges small businesses are facing under the liability shift deadline. When the House Small Business Committee announced it would hold a hearing with Visa, the Electronic Transactions Association, a bank and a credit union, FMI, like many other merchant trade associations, expressed concern that the hearing lacked a voice for merchants. We have since been assured that the committee is planning a hearing on October 21 to represent all merchants, and FMI will feature a grocer witness.
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  • Preparing in the Eye of the Storm

    Oct 02, 2015
    Rain StormGrocery stores often became the choice command centers for crisis professionals during Sandy, providing shelter, power generators, supplies, and of course, food.  I heard from our stores up and down the Mid Atlantic where the storm wiped out roads and literally created islands. Our members rated the lack of infrastructure and ease of access as two of the biggest obstacles in getting communities the support they needed. When ice, water and supplies cannot reach the intended destination, it’s often important to know what government agency and to whom to direct the crisis call.
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  • The 2015 NRSS Has Been Released: So What?

    Sep 18, 2015

    Think Differently About Your Loss Prevention ProgramAnother year. Another National Retail Security Survey (NRSS). So what? What is the significance of this survey? Does the information within affect the outcome of your company’s shrink results? What is the importance of knowing how other retailers view their shrink results? Does this survey help those of us in the food retail industry attack shrink with a better outcome than had this survey never had been conducted? In an effort to simultaneously answer all of these questions without seeming elusive, the answer is: it depends.

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  • What are FMI’s Asset Protection Plans for 2016?

    Jun 26, 2015
    FMI Asset Protection PlansRecently members of the FMI Asset Protection Council and Risk & Safety Council both descended on our newly renovated headquarters in Arlington, Virginia, to challenge the organization and themselves to “think differently” about tackling critical industry initiatives and continuing to raise the bar in 2016.
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Crisis Management Leadership

The Crisis Management Committee was created to promote discussion and share crisis management, business continuity, and organizational resilience best practices. The committee also  focuses on protecting our customers, employees, facilities and assets in order to mitigate and minimize business interruption. If you have any questions, please contact Rhett Asher.

National Cyber Security Awareness

Established by presidential directive in 2004, the initiative—administered by the Department of Homeland Security—raises cyber security awareness across the nation by engaging and educating public and private sector partners through a variety of events and programs. The ultimate goal is to protect the country from cyber incidents and respond to them effectively if they do occur.

For more information about National Cyber Security Awareness, the FBI’s cyber programs, and other cyber-related matters including how to report cyber crimes and scams, visit the links below: