Crisis Management

FMI has resources on crisis management for food retailers and holds forums for the sharing of best practices on crisis management.

FMI Crisis Management Resources


  • FMI Crisis Communications Manual

    To best handle a crisis when it happens, the most equipped teams invest time in preparing, planning, testing and practicing for various scenarios that may one day happen to or involve their food retail location. Though it is important to recognize the role of the Asset Protection Crisis Preparedness Team and Crisis Manager, the FMI Crisis Communications Manual will focus on Crisis Communications. 

    Additional Resource: FMI Incident Response Communications Plan

  • 2015 U.S. Grocery Industry Speaks

    In its 65th year, FMI’s The Food Retailing Industry Speaks ("Speaks") provides the industry with important operational and financial benchmarks ranging from sales and profits to shrink, turns and differentiation tactics. The data is drawn primarily from FMI’s annual survey of U.S. food retailers and wholesalers, and was supplemented with information from public company Securities and Exchange Commission (SEC) 10K filings.
  • 2016 U.S. Grocery Shopper Trends

    The Food Marketing Institute has long supported U.S. food retailers through annual surveys of shopper behaviors and attitudes, providing consistent metrics to evaluate the changing market landscape. This year, FMI worked with the Hartman Group to supplement our U.S. Grocery Shopper Trends research perspective with a cultural lens, interviewing Americans in their homes and while shopping, and drawing upon ethnographic research into U.S. food consumption and consumers.

     

  • Are You A Digitally Enabled and Engaged Retailer?

    Aug 24, 2016
    Online Shopping with Grocey CartWe want answers to those questions to better enable our members, which is why FMI is embarking on a multidimensional, multi-year digital shopper and digitally enabled retailing journey with Nielsen. We’ll explore the business imperatives that are crucial to understanding retailers’ positioning today and to have a strategic vision for the future – capabilities among people, processes, and technologies; priorities for connected commerce solutions; and to anticipate the barriers and pitfalls to avoid.
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  • D-SNAP and Other Emergency Feeding Operations

    Aug 17, 2016
    Store with broken itemsWith historic flooding affecting parts of southern Louisiana, West Virginia and other ongoing disaster-related events in the U.S., FMI wants to ensure your companies are aware of resources available during times of great need.
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  • Embracing a New Wave of Information Technology

    Jul 21, 2016
    20151208-FMI-332-WEBThe legislative achievements last week on GMO have been a win for the value chain in giving food makers and sellers the option to disclose information in a flexible manner, so it was disconcerting that the debate on GMO included accusations that the food industry was failing to communicate. Conversely, FMI and its coalition partners advocated for a federal system that would offer consistent information to consumers however they wanted to consume it.
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  • What Grocery Stores Can Learn from Pokémon Go

    Jul 13, 2016
    Pokemon Go in a Grocery Store Now I know that you might be thinking what does a video game have to do with my food retail business? Well, besides the fact that the same augmented reality technology is already being used in the industry to help educate store employees about food safety and other in-store trainings, the popularity of the game overnight can also teach grocery stores some lessons. Here are some points to consider.
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  • What Does Innovation Mean to You?

    Jun 22, 2016
    FMI Connect TV 2016 Day 1For some, innovation is the latest technology or gadget that promises to transform the way we all live our lives and do business. For others, innovation is that big idea that solves both a business problem and a consumer need. And then there are those who find innovation in the small things, such as building strong business teams or ensuring the highest quality of customer care. However a food retailer defines innovation, he or she can embrace it at FMI Connect.
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Crisis Management Leadership

The Crisis Management Committee was created to promote discussion and share crisis management, business continuity, and organizational resilience best practices. The committee also  focuses on protecting our customers, employees, facilities and assets in order to mitigate and minimize business interruption. 

National Cyber Security Awareness

Established by presidential directive in 2004, the initiative—administered by the Department of Homeland Security—raises cyber security awareness across the nation by engaging and educating public and private sector partners through a variety of events and programs. The ultimate goal is to protect the country from cyber incidents and respond to them effectively if they do occur.

For more information about National Cyber Security Awareness, the FBI’s cyber programs, and other cyber-related matters including how to report cyber crimes and scams, visit the links below: