“Supermarket store managers who understand the importance of courtesy and who always express a willingness to extend themselves for shoppers represent the best loyalty marketing program of all,” notes Kathi Trepper, FMI’s vice president of marketing and international services. “FMI is thrilled to present the store manager customer service award to honor those outstanding individuals who have truly gone above and beyond the call of everyday duties.”
Store managers are asked to send in their most innovative stories about how they have excelled in the area of customer service. Entries will be judged on originality, creativity and significance of the customer service effort.The contest is open to in-store managers employed by food retail, mass merchandise and convenience store operators anywhere in the world.
Four winners will receive complimentary registration to the 2002 FMI Show; special recognition (along with their employers) in the official show guide, and formal recognition at FMI’s Annual Reception and Dinner.
For more information, or to enter the contest, please contact Carrie Chavis at 202-220-0811 or cchavis@fmi.org.
Food Marketing Institute proudly advocates on behalf of the food retail industry. FMI’s U.S. members operate nearly 40,000 retail food stores and 25,000 pharmacies, representing a combined annual sales volume of almost $770 billion. Through programs in public affairs, food safety, research, education and industry relations, FMI offers resources and provides valuable benefits to more than 1,225 food retail and wholesale member companies in the United States and around the world. FMI membership covers the spectrum of diverse venues where food is sold, including single owner grocery stores, large multi-store supermarket chains and mixed retail stores. For more information, visit www.fmi.org and for information regarding the FMI foundation, visit www.fmifoundation.org.
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