HOW TO PLACE AN ORDER

Questions about placing an order:

Questions about orders you’ve placed:

How do I place an order?

If you are placing your first order with FMI, you will be asked to create a personal profile. You may create a personal profile after you add items to your shopping cart or before you search the database. FMI members please note: Create your profile and log in before you start your search to access member-only items and take advantage of special member pricing. If you have shopped with us before and you forgot your user name and password, click here.

Below you will find step-by-step instructions on how to search the database and place your order.

Find the item you want

Search our extensive database for the item you’re looking for. Enter a description (one or more words) in the box to the right of the main publications page. If you do not find what you need, consider the “can’t find what you’re looking for” link for a more advanced search by product ID, category, language, etc. Tip: when searching the database, less is more. Your search results will yield more choices if you keep your search strategy simple.

Add Items To Your Shopping Cart

If you would like to purchase one of our featured items, or top sellers, simply click on the product title. This will take you to the Product Search Results page. If you have done a search for a product, the Product Search Results page will automatically display. To purchase the item, check the box and click the “Add to Cart” button. To change the quantity, simply change the number and click the "Update Quantity" button. To remove a product from your shopping cart, click the "Remove" link next to a specific product. To keep shopping, click the "Keep Shopping" button. When you are ready to make your purchase, go to "Proceed to Checkout."

Proceed To Checkout

At this point, if you have not already created a personal profile, you will be instructed to do so.

If you are a repeat customer, please enter your user name and password. If you have forgotten your user name and password,click here.

By creating a personal profile, you are creating a record of your name, company name (if applicable), address, phone, fax and email, and choosing a user name and password that is needed to order publications or register for meetings during future visits to our site. FMI members benefit from member pricing for products and events and can access protected areas of the FMI Web site with their user name and password.

To create your personal profile, click on the link to Create a Personal Profile. You may already be in our database. Please fill in your first and last names, to search our database and click on "submit." If you find your name, please click the ,Forgot Password link and your username and password will be emailed to you. If you did not find your name, please continue by clicking on Create a Personal Profile. Simply fill in the boxes with your information, being sure to fill in the email address, username and password. Once you have filled in all of your information, please click the link Back to What I was Doing. This will return you to placing your order.

Enter a Shipping Address

When you create a personal profile, your name and shipping address, will be displayed on this page. If you wish to change your shipping address, you may do so by clicking on the Change link next to the address line.

Choose a Shipping Method

FMI offers several shipping options.

FMI charges the following shipping and handling fees .

  • UPS Ground Commercial - 10% of the order, up to $85.00, with a minimum of $5.00
  • UPS Next Day PM - 20% of order with a minimum of $20.00 and a maximum of $85.00.
  • UPS Next Day AM - 20% of order with a minimum of $40.00 and a maximum of $85.00. This rate includes a $10 Rush Handling Fee.
  • UPS Worldwide Saver - 20% of order with a minimum of $30.00 and a maximum of $285.00.
  • UPS International Express Priority - 20% of order with a minimum of $60.00 and a maximum of $285.00. This rate includes a $10 Rush Handling Fee.

Please note that UPS does not deliver to P.O. Box numbers; please use a street address when ordering. Payment must include payment for your publications order, shipping and handling, and sales tax (if applicable).

"Overnight" and "Priority" orders must be placed before 2:00 pm Eastern Standard Time (EST). Orders placed after 2:00 pm (EST) will be processed and shipped the next business day.

Will I be charged sales tax?

FMI charges sales tax on items shipped to the following states, at the rates listed below:

  • Virginia – sales tax of 6% on all items
  • Illinois – sales tax of 6.25% on all items
  • California – sales tax of 7.75% on all items
  • Paying For Your Order

    If you learned about this product from an FMI marketing piece, please fill in the box marketed "Marketing Code." Choose your credit card type, enter in your name, credit card number and expiration date. When finished, click on the submit button. Note: Clicking the "submit" button more than once will result in having your credit card charged multiple times.

    Review and Submit Your Order

    You will receive a thank you page after your order has been confirmed. If you have purchased a downloadable product, you will see a link to your product on this page. This page can be printed and used as a receipt. You will also receive email notification of your order. If you have any questions about your order, please call 202-220-0723.

    Is this site secure?

    Yes. We have put a number of protections in place to ensure that our transaction process is safe and that our customers' information is secure.

    Safety and Security Tips

    • Always log out when you complete an online session when using a public computer or terminal.
    • Keep your passwords private. Avoid using the same one for multiple online accounts.
    • Use at least 8 characters when creating a password, preferably a combination of letters and numbers.

    Why Do I Have to Create a Personal Profile?

    By creating a personal profile, you are creating a record of your contact information and a user name and password that is needed to order publications or register for meetings during future visits to our site. FMI members benefit from special member prices and can access member-only areas of the FMI Website.

    I Forgot My Username And Password.

    If you forgot your user name and password, click here and it will be emailed to you. If you have any difficulty, please call 202-220-0677 or email the FMI membership department.

    What payment methods can I use?

    FMI accepts American Express, VISA and Mastercard.

    How much does shipping cost?

    FMI charges the following shipping and handling fees .

    • UPS Ground Commercial - 10% of the order, up to $85.00, with a minimum of $5.00
    • UPS Next Day PM - 20% of order with a minimum of $20.00 and a maximum of $85.00.
    • UPS Next Day AM - 20% of order with a minimum of $40.00 and a maximum of $85.00. This rate includes a $10 Rush Handling Fee.
    • UPS Worldwide Saver - 20% of order with a minimum of $30.00 and a maximum of $285.00.
    • UPS International Express Priority - 20% of order with a minimum of $60.00 and a maximum of $285.00. This rate includes a $10 Rush Handling Fee.

    Please note that UPS does not deliver to P.O. Box numbers; please use a street address when ordering. Payment must include payment for your publications order, shipping and handling, and sales tax (if applicable).

    "Overnight" and "Priority" orders must be placed before 2:00 pm Eastern Standard Time (EST). Orders placed after 2:00 pm (EST) will be processed and shipped the next business day.

    I want to order by phone. What number do I call?

    You can call the Publication Sales department at 202-220-0723.

    Questions about orders you’ve placed:

    My credit card was declined. What Now?

    If you feel this message was received in error, please enter your credit card information again or use a different card. Your order will not be completed or fulfilled until payment has been received. If you would like to place your order by phone, please contact the Publication Sales department at 202-220-0723.

    I’m having problems with my digital download.

    You will receive the link to download your product in two different places. The link is on the thank you page after your order has been completed as well as in the email sent to the purchaser's email address based on the account used when the order was placed. If you did not receive this email, please contact the Publication Sales department at 202-220-0723. If you have the link, but are experiencing problems, please contact the Publication Sales department at 202-220-0723. You have seven (7) days from the date of purchase to download your digital file. After that time, the link expires.

    I received an item that was incorrect.

    If you are shipped an incorrect item, call the Publication Sales department at 202-220-0723 within 48 hours of receipt. Provide the representative with the invoice number and the titles of the item(s) ordered and received. We will ship the correct item to you along with a return slip for the incorrect item(s). Please use the return/call ticket to return the incorrect item to us.

    What is your return policy?

    • All returns must be received in resalable condition.
    • Returns are accepted up to 30 days from the invoice date. Be sure to include an original invoice or packing slip and note the reason for the return. Please note specific replacement or credit with returns.
    • Postage/shipping and handling charges will not be credited or refunded and the purchaser must pay postage/freight for returns.
    • Discounts will be forfeited if the returned amount places the original order in a lower discount category.
    • Out of print publications are not accepted for return.
    • Customers are advised to use traceable shipping methods.

    All returns should be sent to:

    FMI Distribution Center
    9050 Junction Drive
    Annapolis Junction, MD 20701

    Call 202-220-0723 Monday through Friday, 8:30 a.m. – 5:00 p.m., Eastern Standard Time, for questions regarding returns.