Like most store managers, Jeff Payne is rarely in one place. One day, you might find him making cheese balls in the deli, then come back later and spot him corralling carts. He also sets aside quiet time to craft nominations for the store’s internal scholarship program or chat with an employee or customer about something that’s on their mind. Many guests know him by name.

Indeed, Jeff’s team notes that his leadership is most visible in the small moments that define store culture. Those moments have cascaded over his 15 years at Harmons, where he has exceeded profitability projections for eight straight years and led the store to rank third across the company for same-store sales growth and customer count increases.

His commitment to a rising-tide-lifts-all-boats culture is evident in his management style. He balances a supportive environment with rigorous operational discipline, ensuring solid performance across several metrics. Through that skillful combination, associates recognize how their work contributes to the store’s success.

Under Jeff’s guidance, team members understand the dynamics that make this store at the mouth of Provo Canyon unique. Associates are equipped to respond to customer surges during high tourist season and the back-to-school season for nearby colleges and universities. They also share his enthusiasm for sampling specialty items that set Harmons apart from competitors. 

On another level, Jeff bolsters community ties by championing partnerships with local food banks and schools. There, too, you can find him not just present but actively assisting.