Understand the critical role managers play in driving culture and strategy execution.

• Recognize the canyons that often exist in organizations and how they affect results.
• Understand the critical role that leaders play in accelerating strategy.
• Identify issues leaders face as they connect their people with the strategy.
• Have a navigation system - a Compass - to guide you through the challenges of your role.

Understand the big picture and know how your team impacts it.

• Review critical areas of change in the food retail industry: competitive landscape, changing consumer behaviors, trends impacting customer expectations, and different perspectives from industry stakeholders.
• Recognize the influence leaders have in setting their organization apart from others in the industry.

Avoid performance issues that stem from unclear expectations.

• Recognize the importance of being clear as a way to maintain engagement and efficiently achieve results.
• Consistently follow six steps that ensure you are clear about your expectations.

Drive individual and team performance.

• Improve team members’ performance by providing timely, honest feedback.
• Conduct more effective coaching conversations through preparation.
• Better identify the root causes of performance issues.
• Use a guiding framework for a coaching conversation.

Take steps to sustain what you've started and maintain engagement.

• Recognize the importance of celebrating wins.
• Determine opportunities and ways to celebrate and appreciate.
• Understand how to maximize the impact of celebrating and appreciating others.