Agenda

The workforce has undergone major shifts during COVID-19. The crisis has not only accelerated the pace of these shifts but also forced us to rethink the way we work, where we work, how we organize and communicate. Since March, all of us have had to adjust to new working conditions and protocols, whether at an office, at home, or on the front lines of a factory or retail store. On top of that, many have navigated caring for family members and evolving school dynamics as the lines further blurred between work and home. The way we live changed in an instant, and the way we work is evolving very quickly. What does work look like today and tomorrow, and what trends are coming…maybe sooner than we think. As we move through the COVID-19 crisis, how are these forces shaping the consumer/ retail industry? Deloitte will host a panel on the need to operate along the work, workplace, and workforce. 

Even before we faced a worldwide pandemic, supply chain challenges and large-scale social unrest, the business environment had become increasingly volatile and complex. There is every reason to believe this will remain true as we continue to move forward through the pandemic and toward the next normal. Organizations that weathered the crises of the last year often found success by employing a different type of leadership than that upon which they had depended in the past. To be flexible and adaptable, especially when large chunks of the workforce is working remotely, successful organizations have learned to be less hierarchical, more transparent, and relentlessly mission focused. This type of leadership is what retired four-star general Stanley McChrystal refers to as “teams of teams.” In this conversation with General McChrystal we will explore what it takes to build an organization that can innovate for a successful future while also being ready for the next challenge.  
 

Sponsor:

Sponsored by Campbell Soup Company and introduced by Mark Clouse,  Chief Executive Officer, Campbell Soup Company 
 

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• Stor.ai: Matthew Walker
  Online grocery shopping has developed separate and apart from the in-store experience. A fractured shopping experience made worse by disparate digital touchpoints. The reality is the shopping experience is significantly broader than the current siloed focus of eCommerce. From online shopping to smart carts and voice, we are no longer talking about just e-commerce. We are talking about Customer-First Commerce. What comes next is a new strategy grocers’ must have to engage their customers in this new digital world
• Label Insight: Todd Morris
  The pandemic has fueled astounding growth in grocery e-commerce trial and adoption. At the same time, the number of shoppers looking for products to meet health and wellness needs has exploded with as many health and wellness shoppers in the U.S. as licensed drivers. This readout on recent primary market research will highlight the plight of online health and wellness shoppers and the major growth opportunities available to CPG brands retailers.
• Blue Yonder: Jim Hull
  Now, more than ever, a successful online grocery shopping experience can mean the difference between a happy, lifelong customer and a frustrated ex-customer, lost revenue and bad reviews. This success starts at the very beginning of the online shopping journey – ensuring you are presenting the customer with products you can actually fulfill, presenting realistic delivery options and then actually meeting those commitments.
• Hussmann: Tim Figge
  Learn how new efficient e-commerce solutions can help optimize picking & staging areas while lockers help expand your brand’s reach. Electronic Shelf Label’s (ESL’s) can help reduce labor associated with picking online orders by 30% while improving overall accuracy. See how new efficient refrigerated solutions require less physical retail space while maximizing capacity for online orders. Having E-commerce lockers enable retailers the flexibility to grow share, expand reach and most importantly provide convenience to loyal shoppers.
• Visa: Gavin Barlow
  The Grocery industry is facing massive challenges at the hands of Coronavirus and the response has been to accelerate digital adoption and adopt ecommerce offerings to meet the needs of a suddenly changed world with the rising demand from online customers. Grocers are leaning strongly into ecommerce, where historically these merchants have taken a measured approach to digital commerce, with digital adoption much slower relative to other categories. The pandemic has sparked a dramatic increase in grocery ecommerce and it’s causing a permanent redrawing of the grocery industry landscape in the US, and globally. With this acceleration of digital adoption and Ecommerce come a rise in Fraud, which can be detrimental to a grocer’s business. Cybersource will share industry trends, insights and best practices to help grocery merchants be prepared to meet new customer demand and expectations while protecting their business.

Sponsor:

Join your FMI Food Industry Trivia host Craig Boyan, President of HEB for our first ever FMI trivia tournament in support of our LEAD public policy advocacy efforts. Bring home the coveted FMI Trivia Tournament Cup or other fun prizes while supporting a great cause. Open to all 2021 LEAD donors. Contact Tori Agee @ tagee@fmi.org or Hannah Walker @ hwalker@fmi.org. Please use the weblink sent to you to access the site that was sent from Tori Agee, if you did not receive please let her know. This is separate link not through the platform you will need to access to participate.

• Afresh Technologies: Matt Schwartz
  Being the best in Fresh is now more important than ever. Historically, retailers have had to choose between tradeoffs: shrink vs. availability, labor costs vs. store conditions, consistent store operations vs. merchandising flexibility. Now, a revolutionary new generation of fresh-first technology enables grocers to have the best of both worlds and transcend these perennial tradeoffs.
• Legion Technologies: Sanish Mondkar
  AI is the new superpower leading grocers are using to transform labor optimization and employee engagement. It can help organizations decrease labor costs by 5-10% and dramatically increase employee engagement. Learn how AI can automatically process customer demand, budgets, labor productivity standards, labor compliance regulations, employee skills, and employee preferences to create optimized labor plans that balance business needs with employee preferences.
• CB4: Arnaud Simeray
  In this session, we'll go over three practical tips for using AI to get more from grocers' most valuable resource: store teams.
  • AI should be a simple everyday tool that any store associate can use as easily as a handheld scanner
  • AI should help your store teams get results in minutes - not hours
  • AI can help your store teams focus on high-value activities and impactful results
  Planalytics: Doug Pearson 
  Grocers are capturing ROI within a few short months by incorporating weather-driven demand analytics into demand forecasting and replenishment. By factoring in the impacts of weather on consumer purchasing, companies are minimizing both stockouts and shrink by adjusting inventories to account for when, where, and how much certain products will see demand increasing or decreasing due to upcoming weather conditions. Using raw meteorological forecast data (even in ML solutions) cannot match the demand planning accuracy improvements or quick value return of weather-driven demand analytics. Hear how leading chains have taken an accelerated path to these benefits.
• Invatron: Joe Smirlies
  With rising consumer demand and competitive pressures, fresh food retailers have to get creative about how to address demand issues on the grocer's fresh forecast, stretching the boundaries of how the forecast is influenced. Fresh forecasting is the most important enabler of a food retail platform to drive merchandising, replenishment and sustainability. The question lies in how to optimize fresh forecasting, intelligently, to balance demand pressures that will satisfy the goals of efficient operations, increased sales and reduced food waste to ultimately create loyal consumer experiences, productive employee experiences, and improve profitability.

While industry leaders have long recognized and wrestled with the need for growth in diversity, equity, and inclusion (DEI), 2020 shone a bright spotlight on the need for urgent action in this arena. What can food industry leaders do to truly make a difference and move toward more diverse, equitable, and inclusive organizations, institutions, and approaches.? What key changes need to be made? Join a panel of industry leaders, moderated by DEI specialist Sharon Hall of Spencer Stuart, as they explore the things they have done this last year that have resulted in true DEI advances -- , and those things they may wish they’d done differently. 

Sponsored by IRi and introduced by Boris Oglesby, Executive Vice President and Practice Leader

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Supper Bowl is a fundraising event for the FMI Foundation, a 501(c)3 charitable organization. Your ticket supports the food industry through research and education in the area of health and well-being, which includes food safety, nutrition and social responsibility considerations. To purchase a ticket, please email foundation@fmi.org

Once in the platform, if you are already registered, please go to My Schedule. You will see a link to the Supper Bowl event. Turn on your camera and network before and after the livestream of the cooking competition! Have a fun time and thank you for supporting the FMI Foundation!

• Crisp: Are Traasdahl
  As the impact of the pandemic lingers, new consumer behaviors have become habit, and retailers and CPG brands must shift from defense to offense. Now is the time to accelerate the adoption of Programmatic Commerce, a data-led operating model that will proactively keep ahead of rapidly evolving consumer behavior, identify potential disruptions, deploy resources, predict store and online traffic, track inventory and product performance, understand store conditions and replenish both virtual and in-store shelves at speed and scale.
• RELEX Solutions: Susan Boyme
  We have seen retailers being able to increase sales by 3% and decrease waste by up to 10% by implementing store-specific planograms. But what about improving the customer journey and the customer experience? It's essential to ensure that your stores provide store specific planograms driving sales, and reducing spoilage. In our experience, about 30% of our customers' planogrammed product positions change as they move from plans built on average data to store-specific data. We've seen retailers cut excess stock by up to 25% while maintaining the same improvements to availability and sales seen with conventional store-specific planogramming. To us, the learnings are clear: a unified, machine-learning driven approach to store-specific planogramming is the best way to improve outcomes throughout the supply chain. This presentation will explore how optimizing store-specific planograms based on localized demand forecast data improves not just availability and sales, but also the efficiency with which you can replenish, stock, and maintain your shelves.
• Shelf Engine: Stefan Kalb 
  For most grocers, shrink is an unavoidable cost of doing business. But for some innovative grocers, it's a thing of the past. While computer-assisted ordering solutions have become a modern necessity for buyers, incorporating scan-based trade can provide much-needed relief from increasing demand volatility and inventory risk. Hear Shelf Engine CEO Stefan Kalb explain how pairing automated ordering with scan-based trade guarantees sales and completely eliminates the cost of shrink. Instead of worrying about the financial impact of waste, retailers can more than double their margins overnight and focus more of their resources on new product assortments and innovations that increase market share.
• Simbe Robotics: Brad Bogolea
  Over the past few years, retailers have increasingly begun introducing autonomous technology into their physical environments, from shelf-scanning robots to floor scrubbers, as the pressure of e-commerce has forced physical stores to get serious about digital transformation. In this talk, Simbe Robotics CEO Brad Bogolea will draw from customer examples to discuss what retailers should consider when looking to adopt retail technology, potential pitfalls, and ways in which grocers and store workers have seen major improvements from automation.

Join Harold Lloyd for a close-up tour of  AJ's Fine Foods in Phoenix. This outstanding store features leading edge elements you must see.  Meet CEO Edward N. Basha III and store director Joe Piccone and hear as Harold points out the big things that make the store unique as well as the little nuances that give it personality. Better than reading about them and easier (and safer) than traveling yourself. Don’t miss this exclusive tour and take away ideas to consider and implement.

• Adobe Inc.: Bruce Richards
  Personalization is the new industry imperative as Consumer Goods brands must own the consumer experience. Whether in e-commerce channels or digital brand engagement models, they need to know the consumer, nurture them to build loyalty and deliver connected, contextual, and personalized experiences across the entire consumer journey to build lifetime value.
• flexEngage: Tomas Diaz
  Receipts are an incredibly important, yet often under leveraged, communication channel to drive deeper engagement with customers. In a digital world, learn how to monetize your receipts to drive a deeper connection with your customers while increasing revenue. 
• Pinpoint Software, Inc. dba Date Check Pro: Andrew Hoeft
  With results just in for our upcoming 2021 Grocery Freshness & Sustainability Report, we have gathered valuable insights into how expired food and sustainability programs impact shopper loyalty and purchasing decisions. This year's report includes new findings on the difference in shopper expectations for food freshness when shopping in-store vs. online, how COVID has changed what qualities shopper's seek in their grocer today, and what sustainability initiatives are most important to shoppers. This session will be a sneak peak into those findings prior to the report released later in March or April.
• SAP: David W. Gruehn
  For years grocers have been shedding their Multichannel chains in pursuit of becoming customer experience focused Omnichannel retailers. An explosion of disruptive forces and a rapidly maturing digital shopper has raised the bar yet again however, as leading-edge grocers are pursuing the future of retail: Customer Adaptive Retailing. In this session we will explore how, for the first time in history, emerging technologies are enabling grocers to build real-time hyper-personalized relationships with customers through immersive, predictive and adaptive customer experiences.
• Birdzi, Inc: Shekar Raman
  A survey conducted by OnePoll found that the average American worried about her health 4 times a day since the start of Covid 19 and nearly 69% are working on improving their diets. Additionally, 57% of millennials, America's largest adult population, follows some kind of specialized diet. When you add to these numbers, the number of individuals suffering from hypertension, diabetes, and other health ailments, there is little doubt that health is top of mind for consumers, and therefore should be top of mind for retailers. In this TechTalk, Shekar Raman explains how customer engagement can be taken to a new level by leveraging product attribution and Machine Learning to simplify healthy food choices.

In response to the crises and chaos of 2020 the food industry innovated at speeds not seen before, making leaps in one year that most experts would not have thought possible in under five. Now that we’ve seen what is possible, how do we harness this knowledge to spur sustained innovation? Master storyteller and New York Times best-selling author Steven Kotler will paint a picture of a future that is here now, what it means for business models and how leaders can build companies that maximize human and technological performance to achieve innovation at scale


Sponsor:

Sponsored by Afresh Technologies and introduced by Matt Schwartz, CEO, Afresh Technologies

Sponsor:

Sponsored by Oracle Retail Marketing and introduced by Pat Bohannon, Vice President Retail Strategy

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

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Connect with peers to explore a proactive and holistic approach to health and well-being applicable to your community, your employees, your customers and yourself. How strong is your offense? During this personal development session, together we will identify the field of play, key players and power plays for success. Explore a few incredible “power play” examples from industry leaders with actionable take-aways and creative ideas to boost your health and well-being strategy.

Join us to build your own personal strategic playbook for success with a downloadable template. For every attendee, Kellogg’s will donate 150 servings of cereal to the St. Mary’s Food Bank in Phoenix, Arizona. Using “offense as your best defense” we implement small changes that can make a big difference together. Make a commitment to health and well-being, and help feed Phoenix!

Sponsor:

The food industry faces a challenge in attracting the next generation to the workforce. Based on research conducted by Peck Research Fellow Ernest Baskin, explore what Gen Z is seeking from their first post-college job, what they value in an employer and what professional skillsets they bring to the table. Discover how grocers can promote themselves to this new, competitive workforce. 

Tech disruption is inevitable as the pace of innovation continues to accelerate. How do we keep up? How do we create a culture of innovation? How do we achieve results in an increasingly complex world? In this session, we’ll learn from top retailers how they’re evolving their culture to be better, faster and stronger to not only keep up, but to lead what the future of retail will actually look like

Introduced by John Carroll, Chief Growth Officer

Sponsor:

 

We are at a crossroads in Washington and in states on a number of fronts with a new President, new leadership in the U.S. Senate and an almost evenly divided Congress and nation representing a host of diverse policy perspectives. How can our industry be impactful partners in the change needed and allow businesses like ours to continue to thrive and keep the country fed? Former U.S. Representative (14^th District, New York) Joe Crowley’s unique perspective as former Democratic Caucus Chairman, New Democrats Chairman,  and Ways & Means Committee leader will help as all glimpse what may be ahead in this new policy environment.

In a historic shift, the share of food-away-from home yielded to more spending for food at-home, with consumer research suggesting this behavior will continue well after the pandemic. It has been an opportunity for our industry to regain ground previously lost and to re-introduce ourselves to our customers. We’ve been deemed essential, serving Americans, and representing the helping hands to offer meal solutions and further connections within communities. We’ve ramped up our capabilities for online shopping to meet consumer demand for safe and efficient purchasing, all while maintaining CDC guidelines to keep customers and the workforce as safe as possible. What does this all mean for the industry in 2021 and what can we do to capitalize on the renewed opportunities with our customers?  

Sponsor:

Sponsored by Numerator and introduced by Eric Belcher, CEO

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

This complimentary tool facilitates quick and easy virtual greetings.

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

This complimentary tool facilitates quick and easy virtual greetings.

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

This complimentary tool facilitates quick and easy virtual greetings.

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

This complimentary tool facilitates quick and easy virtual greetings.

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

This complimentary tool facilitates quick and easy virtual greetings.

Say hello and seek advice from your peers through Direct Connect—all contained in the virtual platform with no additional emails. Have questions or need feedback on an idea? Struggling with a strategy? Seeking to solve operations issues? Want to check in with a friend? Getting to know a new partner?

This complimentary tool facilitates quick and easy virtual greetings.