FMItech: Contactless Shopping, Transacting, and Delivery Brought to you by FlexEngage

FMItech | CART Present: Contactless Shopping, Transacting, and Delivery brought to you by flexEngage

Thursday, September 10, 2020
(2:00 pm ET / 1:00 pm CT / 12:00 AM MT/ 11:00 AM PT)

This webinar is free to FMI members and available to non-members for $59

Webinar Description: 

The COVID-19 pandemic has increased consumers' concerns around physical contact inside and outside the store environment.  Contactless - or touch-free - shopping and transacting has become highly important as retailers seek to assure their customers of a safe shopping and delivery experience.

Webinar Objectives:

  • Identifying all the touchpoints across the shopping journey
  • Insight to types of solutions providing contactless capabilities
  • How retail technology innovation is being influenced by COVID-19


Tomas Diaz | co-founder and chief executive | flexEngage

A seasoned leader and visionary expert on what grabs – and holds – that attention of consumers, Tomas Diaz is flexEngage’s co-founder and chief executive. Responsible for the overall strategy and the cornerstone relationships driving growth at this rapidly expanding retail technology venture, Diaz leveraged early-career success in financial analysis into a surprising pivot that laid the future foundation for what would become his company. With flexEngage, a leading solution for post-purchase marketing Diaz is looking to change the way retailers better engage with consumers after a purchase is made.

Gary Hawkins | Founder and CEO | CART (Center for Advancing Retail & Technology)

Drawing on his work advising leading companies around the world, Hawkins is a regular guest lecturer at Georgetown University’s McDonough School of Business in addition to keynoting retail conferences in the US and abroad. Hawkins is the author of three books including the latest, Retail in the Age of ‘i’, that explores the future of retail propelled by the exponential growth of technology. Retail Mindsteps ( serves as Hawkins’ personal blog and repository of the myriad articles and papers written for industry publications where he distills the complexity of tech-fueled retail innovation into digestible and actionable insights.

Doug Baker, Vice President, Industry Relations, FMI – The Food Industry Association

Doug Baker is a food retail industry relations vice president for FMI where he facilitates professional, non-competitive collaboration among member communities across supply chain resilience, private brands, and technology issue areas.

Prior to FMI, Doug began his career in the food retail industry in 1984 with Fry’s Food Stores. His 30+ years in food retail have included leadership roles at Fry’s (a division of Kroger), Kraft/Nabisco and Federated Foods with focuses on retail operations, consumer packaged goods and private brand development and marketing.

FMI Webinars