FMItech: Ecommerce In the Time of COVID-19 Brought to you by Mercatus

FMItech | CART Presents: eCommerce in the time of COVID-19 brought to you by Mercatus

Tuesday, September 8, 2020
(2:00 pm ET / 1:00 pm CT / 12:00 AM MT/ 11:00 AM PT)

This webinar is free to FMI members and available to non-members for $59

Webinar Description: 

Grocery eCommerce exploded during the early days of the COVID-19 crisis, accelerating five years of growth into five weeks. This discussion we will explore key learnings that came to light including importance of out of stocks, user experience, order fulfillment, delivery slots, and more, and how retailers should be thinking about and addressing these. 

Webinar Objectives

  • Trends influencing the use of e-commerce
  • Consumer perception of e-commerce through the pandemic
  • Future considerations to maintain consumer confidence in e-commerce  


Gary Hawkins | Founder and CEO | CART (Center for Advancing Retail & Technology)

Drawing on his work advising leading companies around the world, Hawkins is a regular guest lecturer at Georgetown University’s McDonough School of Business in addition to keynoting retail conferences in the US and abroad. Hawkins is the author of three books including the latest, Retail in the Age of ‘i’, that explores the future of retail propelled by the exponential growth of technology. Retail Mindsteps ( serves as Hawkins’ personal blog and repository of the myriad articles and papers written for industry publications where he distills the complexity of tech-fueled retail innovation into digestible and actionable insights.


Sylvain Perrier| President & Chief Executive Officer | Mercatus

Sylvain Perrier is President & Chief Executive Officer of Mercatus, the leading digital commerce platform for grocery and other retail verticals. Sylvain is highly sought after with over 20 years of executive-level experience in retail technology, pushing the boundaries in specialty areas such as mobile commerce, web technology, in-store operations, and Software as a Service (SaaS) architecture. In addition to his executive responsibilities, Sylvain hosts the Digital Grocer podcast and a recent recipient of 2019's Grocery Game Changer by the editors of Winsight Grocery Business magazine and named a Top 10 Influential in Retail 2020 by Retail Info-Systems.

Doug Baker, Vice President, Industry Relations, FMI – The Food Industry Association

Doug Baker is a food retail industry relations vice president for FMI where he facilitates professional, non-competitive collaboration among member communities across supply chain resilience, private brands, and technology issue areas.

Prior to FMI, Doug began his career in the food retail industry in 1984 with Fry’s Food Stores. His 30+ years in food retail have included leadership roles at Fry’s (a division of Kroger), Kraft/Nabisco, and Federated Foods with focuses on retail operations, consumer packaged goods, and private brand development and marketing.

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