Store Operations Series: Soliciting Customer Feedback...Keeping Your Ear to the Ground!

Store Operations Series: Soliciting Customer Feedback...Keeping Your Ear to the Ground!

Thursday, November 9, 2023
(1:00 pm ET / 12:00 pm CT / 11:00 am MT/ 10:00 am PT)


An expression from years ago meant as advice for people to prepare for what may be coming their way in order for them to be better prepared. 

The expression could apply to retailers today in a somewhat different sense.  “Keep your ear to the customer.”  Hear what they are saying and change accordingly, in order to be better prepared for the future.

This digital seminar will showcase 10 effective and affordable ways retailers can listen to their customers.  By implementing at least three “listening programs,” operators will stay in better touch with those who will decide how and where they will shop.

This will be a strategic session for company executives and store management.



Harold C. Lloyd

Harold is a graduate of the Wharton School at the University of Pennsylvania and holds an MBA with honors from the University of Chicago.  He has been the president of a company with 1000 employees and 14 stores and was a franchisee of a 3-unit, award-winning family restaurant group. 

For the last 36 years, Harold has been the featured speaker at the food industry’s most popular events.  He has created 30 top-rated seminars and written 4 books.  He has also created and currently facilitates six industry-related share groups.

Target Audience:

Hosted by FMI and industry specialist Harold Lloyd, these digital seminars will equip store directors with invaluable insights and tools to make their roles easier and more effective.

Should you wish to join FMI to take advantage of our superb digital seminar offerings, please contact the Membership Department at

If you need to cancel your registration prior to the digital seminar date, please notify the registrar in writing by email to  Substitutions can be made at any time prior to the official webinar date. 

Refunds will not be given for inability to attend due to registrant schedule changes. All registered participants receive access to the recording and slides after the event.


FMI Digital Seminars