You and Your Back Door Receiver: How to Maximize Your Store's Performance and Your Relationship with Your Receiving Manager

You and Your Back Door Receiver:

How to Maximize Your Store's Performance and
Your Relationship with Your Receiving Manager 

Tuesday, May 11, 2021
(1:00 pm ET / 12:00 pm CT / 11:00 AM MT/ 10:00 AM PT)

This webinar is free to FMI members and available to non-members for $59

Webinar Description: 

To Harold Lloyd, the three most important positions in a supermarket are:

                1.  The Store Manager.  That’s easy to understand.

                2.  The Front End Manager.  OK, I guess.

                3.  The Back Door Receiver.  Wait.  What?

That’s right!  No one else in the store has more impact on the store’s bottom line than these three people.

For now, think about the quality of the person you have on your back door and the amount/quality of the training he/she has received.  (Gulp!)

Admittedly, in only 50 minutes, this session will only scratch the surface on what the store manager and receiving manager both need to know.

But it will be a ‘eye-opening’ start to taking more control of the back of your store. You’ll be excited to learn that the bulk of the information to be shared in this session will be derived from a two-day Receiving Managers’ Conference we are hosting just the week prior. We will take what we have learned first hand from them and apply it to improving the relationship between the three most important positions in the store!

Webinar Objectives

Store managers and their department managers should attend in order to:

  • Identify key areas of responsibility for each position
  • Improve relationships between these three roles


Harold C. Lloyd

Harold is a graduate of the Wharton School at the University of Pennsylvania and holds an MBA with honors from the University of Chicago.  He has been the president of a company with 1000 employees and 14 stores and was a franchisee of a 3-unit, award-winning family restaurant group. 

For the last 34 years, Harold has been the featured speaker at the food industry’s most popular events.  He has created 30 top rated seminars and written 4 books.  He has also created and currently facilitates nine industry related share groups.

Harold is a proud father of 3 and grandfather of 2 and lives in Virginia Beach, VA with his wife, Deanna.

Harold says, “I’d rather see the audience taking notes than to hear their applause.”  This remark speaks to his intense desire to make a meaningful connection with his audience, which is his ultimate objective.

Target Audience:

This is the one of the FMI Store Operations Webinar Series that takes place quarterly with Harold Lloyd.  

Hosted by FMI and industry specialist Harold Lloyd, these interactive virtual meetings will help to equip store directors with invaluable insights and tools to make their roles easier and more effective.

Should you wish to join FMI to take advantage of our superb webinar offerings, please contact the Membership Department at

If you need to cancel your registration, please notify the registrar in writing by email to  Substitutions can be made at anytime prior to the official webinar date. 

Refunds will not be given for inability to attend due to registrant schedule changes.  All registered participants receive access to the recording and slides.


FMI Webinars