The 2023 Store and Department Managers Survey Results

The 2023 Store and Department Managers Survey Results

Tuesday, February 6, 2024
1:00 pm ET / 12:00 pm CT / 11:00 am MT/ 10:00 am PT



In August 2023, FMI and the Feedback Group with store operations consultant Harold Lloyd fielded a comprehensive survey of the food retail industry to assess the current state and perceptions of the roles of store managers and department managers. With nearly 4,000 responses from 94 retailers this follow up to similar studies in 2014 and 2016 yielded some intriguing and enlightening results. 

Question categories include:

  • Respect/Balance
  • Communication/Teamwork
  • Safety Standards
  • Training/Development
  • Evaluation/Promotion
  • Recognition
  • Job Knowledge/Skills

Join us for a review of the high-level takeaways from this study and likely next steps for your company. Participants will receive a copy of the slides and access to a recording of the presentation. 

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