Superior earned the award in the smaller company category (up to 4,000 employees) for their New Employee Career Development program. In response to high turnover rates, Superior created a program that focused on managerial support between associates and management, career advancement opportunities, and training programs.
The program is a six-week course that promotes strong communication between employees and store management through weekly meetings. To enhance the content of the meetings, employees are given a workbook that concentrates on the company’s culture, policies and expectations.
After just one year of the program’s implementation, the employee turnover rate decreased by 14 percent, which resulted in a savings of $1.2 million for Superior.
Price Chopper Supermarkets
Price Chopper was recognized in the larger company category (4,001 or more employees) for a program they call TEAM, an acronym for The Efforts of Associates Matter. This program encourages associates to participate, communicate and give feedback in order to share new ideas and help make improvements at the store level. A key part of TEAM is Continuous Improvement training sessions. Associates are taught how to facilitate through the problem solving process. In addition to the initial meeting, follow-up meetings occur, which allow for further development and an opportunity to present recommendations to store management.
At the end of the fiscal year, TEAMs from each store district are asked to present their project to senior management. This program has been so successful that many of the projects have been applied chain-wide. The program has resulted in changes to various company operations including training, communication processes, customer service, safety, shrink prevention and store cleanliness.
Runners-Up for the 2008 MAXX Award were:
The winners were selected by attendees at the 2008 FMI Human Resources/Training and Development Conference, who judged the programs based on criteria including program and learning objectives, originality, return on investment and cultural impact.
Food Marketing Institute proudly advocates on behalf of the food retail industry. FMI’s U.S. members operate nearly 40,000 retail food stores and 25,000 pharmacies, representing a combined annual sales volume of almost $770 billion. Through programs in public affairs, food safety, research, education and industry relations, FMI offers resources and provides valuable benefits to more than 1,225 food retail and wholesale member companies in the United States and around the world. FMI membership covers the spectrum of diverse venues where food is sold, including single owner grocery stores, large multi-store supermarket chains and mixed retail stores. For more information, visit www.fmi.org and for information regarding the FMI foundation, visit www.fmifoundation.org.
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