As the food industry takes the important initial steps of learning from, building on, and moving beyond the novel challenges and circumstances COVID-19 has presented, FMI believes it is crucial that trading partners take advantage of opportunities to candidly share their unique perspectives and experiences. There are four critical areas of conversation that suppliers and retailers must address to be best prepared for serving a post-pandemic world.

Join Leslie Sarasin as she considers how current consumer thinking about omnichannel shopping, shifts in the shopper’s relationship with the kitchen, the customer’s deepening interest in food as medicine, and the growing consumer attention to key social issues will impact food supply chain operations going forward.

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While none of us wants to imagine an active shooter or other act of violence could happen at our facilities, the way to ensure effective crisis preparation, response and recovery is to build muscle-memory through training and practice. 

In this session FMI CEO Leslie Sarasin will moderate a panel conversation with industry leaders who have experienced unthinkable crises directly.  Join in as we seek their advice, share best practices, and hear how they’ve sought healing alongside their associates and communities.  We will discuss, in part:

• Supporting victims emotionally and financially;
• Supporting employees and associates affected by the violence;
• Working with the community and community leaders;
• Communicating effectively during – and in the aftermath; and
• Determining when and under what circumstances is it appropriate to reopen.