Crisis Management

FMI has resources on crisis management for food retailers and holds forums for the sharing of best practices on crisis management.

FMI Crisis Management Resources


  • FMI Crisis Communications Manual

    To best handle a crisis when it happens, the most equipped teams invest time in preparing, planning, testing and practicing for various scenarios that may one day happen to or involve their food retail location. Though it is important to recognize the role of the Asset Protection Crisis Preparedness Team and Crisis Manager, the FMI Crisis Communications Manual will focus on Crisis Communications. 

    Additional Resource: FMI Incident Response Communications Plan

  • 2015 U.S. Grocery Industry Speaks

    In its 65th year, FMI’s The Food Retailing Industry Speaks ("Speaks") provides the industry with important operational and financial benchmarks ranging from sales and profits to shrink, turns and differentiation tactics. The data is drawn primarily from FMI’s annual survey of U.S. food retailers and wholesalers, and was supplemented with information from public company Securities and Exchange Commission (SEC) 10K filings.
  • 2016 U.S. Grocery Shopper Trends

    The Food Marketing Institute has long supported U.S. food retailers through annual surveys of shopper behaviors and attitudes, providing consistent metrics to evaluate the changing market landscape. This year, FMI worked with the Hartman Group to supplement our U.S. Grocery Shopper Trends research perspective with a cultural lens, interviewing Americans in their homes and while shopping, and drawing upon ethnographic research into U.S. food consumption and consumers.

     

  • What Does Innovation Mean to You?

    Jun 22, 2016
    FMI Connect TV 2016 Day 1For some, innovation is the latest technology or gadget that promises to transform the way we all live our lives and do business. For others, innovation is that big idea that solves both a business problem and a consumer need. And then there are those who find innovation in the small things, such as building strong business teams or ensuring the highest quality of customer care. However a food retailer defines innovation, he or she can embrace it at FMI Connect.
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  • Robots, Robots and More Robots

    Jun 15, 2016
    Tally RobotRobots are a part of both business and personal lives. Currently, we see robotics primarily in manufacturing in our industry, but what can we look forward to seeing in our offices and grocery stores in the near future? We’re bringing a few of these ideas to FMI Connect this year and plan to keep a close watch on what to expect in the years to come. Here are some technology highlights to be sure to catch.
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  • Solar-Powered Oven and More at FMI Connect

    May 25, 2016
    GoSunGrill_HeroShotMany of this year’s CES Innovation Award winners involve food-related technology—think The Jetsons’ kitchen. We want food retailers to be able to experience some of these new innovations before they become common place in the household. That’s why will be showcasing several of the CES Innovation Award winners in the FMI Connect Tech Zone in June.
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  • Your Own Personal Tech Help Desk at FMI Connect

    May 05, 2016
    Tech Zone at FMI ConnectLike every other industry sector, technology has transformed the food retail business over the last 20 to 30 years, and will continue to do so, probably forever. Just as your customers are constantly adopting the latest electronic gadgets, you too must be sure you’re up-to-date on the latest food-related technology that shoppers will be using and will help you drive more profit to your bottom line.
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  • A Book Review of FMI Connect Keynote Speaker Steve Case’s The Third Wave

    Apr 28, 2016
    The Third Wave Book LargeWith Steve Case, entrepreneur, investor and co-founder of America Online, scheduled to speak in a few weeks at FMI Connect, I picked up his new book for a sneak peek at what words of wisdom a pioneer of the internet might offer today’s food retail audience.The Third Wave: An Entrepreneur’s Vision of the Future (Simon & Schuster, April 2016) is part memoir of the rise and fall of America Online (AOL) and part prediction of the industries and opportunities for the near future. There are lessons in both for grocers and those who work for and with them.
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Crisis Management Leadership

The Crisis Management Committee was created to promote discussion and share crisis management, business continuity, and organizational resilience best practices. The committee also  focuses on protecting our customers, employees, facilities and assets in order to mitigate and minimize business interruption. 

National Cyber Security Awareness

Established by presidential directive in 2004, the initiative—administered by the Department of Homeland Security—raises cyber security awareness across the nation by engaging and educating public and private sector partners through a variety of events and programs. The ultimate goal is to protect the country from cyber incidents and respond to them effectively if they do occur.

For more information about National Cyber Security Awareness, the FBI’s cyber programs, and other cyber-related matters including how to report cyber crimes and scams, visit the links below: