10:00 AM - 5:30 PM


2:00 PM - 2:15 PM

Welcome Remarks and Setting the Stage

Event Co-Chairs

2:15 PM - 3:00 PM

FMI Keynote: Know My Industry

3:00 PM - 3:45 PM

Know My Business/Industry (Part 1)

Understand the big picture and know how your team impacts it.   

  • Review critical areas of change in the food retail industry: competitive landscape, changing consumer behaviors, trends impacting customer expectations, and different perspectives from industry stakeholders.
  • Recognize the influence leaders have in setting their organization apart from others in the industry.

3:45 PM - 4:00 PM


4:00 PM - 4:30 PM

Know My Business/Industry (Part 2)


4:30 PM - 5:30 PM

The Canyon

Understand the critical role managers play in driving culture and strategy execution.

  • Recognize the canyons that often exist in organizations and how they affect results.
  • Understand the critical role that leaders play in accelerating strategy.
  • Identify issues leaders face as they connect their people with the strategy.
  • Have a navigation system--a Compass--to guide you through the challenges of your role.

6:30 PM - 9:00 PM

Food Truck Night (Off-site Event)

7:00 AM - 8:00 AM


8:00 AM - 9:00 AM

General Session: Motivational Speaker

9:00 AM - 10:15 AM

Know My Role

Put people first.  Make your team your top priority.

  • Describe the impact leaders can have when people are their number one priority.
  • Identify what keeps you from making your people your number one priority and determine strategies to overcome those obstacles.

10:15 AM - 10:30 AM


10:30 AM - 12:00 PM

Connect My Team

Connect daily work to why it matters.

  • Recognize the business impacts of engagement.
  • Give perspective on the big picture of the organization.
  • Inspire purpose with a team story that tells what your team does and why it matters.

12:00 PM - 1:00 PM


1:00 PM - 2:30 PM

Build Relationships

Focus on developing a great team; the business results you want will follow.
  • Ask the kinds of questions that build strong working relationships.
  • Recognize the positive effects of investing in the emotional bank accounts of your team members.
  • Strengthen your relationships by using behaviors and actions that enhance communication and increase trust.

2:30 PM - 2:45 PM


2:45 PM - 4:00 PM

Be Clear

Avoid performance issues that stem from unclear expectations.

  • Recognize the importance of being clear as a way to maintain engagement and efficiently achieve results.
  • Consistently follow six steps that ensure you are clear about your expectations.

4:00 PM - 4:45 PM

Store Manager Awards

Celebrate the people who play the most important role in the store.

6:00 PM - 9:00 PM

Group Dinners

7:00 AM - 8:00 AM


8:00 AM - 8:15 AM

Opening Comments

Event Co-Chairs

8:15 AM - 10:15 AM

Coach and Develop

Drive individual and team performance. 
  • Improve team members’ performance by providing timely, honest feedback.
  • Conduct more effective coaching conversations through preparation.
  • Better identify the root causes of performance issues.
  • Use a guiding framework for a coaching conversation.

10:15 AM - 10:30 AM


10:30 AM - 11:15 AM


Take steps to sustain what you’ve started and maintain engagement.

  • Recognize the importance of celebrating wins.
  • Determine opportunities and ways to celebrate and appreciate.
  • Understand how to maximize the impact of celebrating and appreciating others.

11:15 AM - 11:30 AM

Next Steps

Event Co-Chairs

11:30 AM - 12:30 PM

Final Speaker