Retail Operations

COVID-19 Shines a Spotlight on the Importance of Preserving Local Pharmacies

Despite their essential role in serving communities, pharmacies nationwide continue to be threatened by hidden “clawback” fees charged by drug middlemen that are both shuttering pharmacies and costing patients more at the pharmacy counter....

Charting a Path Forward for the Food Industry

As the food industry takes the important initial steps of learning from, building on, and moving beyond the novel challenges and circumstances COVID-19 has presented, FMI believes it is crucial that trading partners undertake a candid sharing of ...

Get To Know Our SPAR International 2021 Store Manager Award Finalist

As a new, local bypass was being constructed that would divert customers away from her Denmark-based store, manager and second-generation operator Malene Hansen was busy thinking of her own new route to ...

Get To Know Our Meijer 2021 Store Manager Award Finalist

If you do the math, John Spaulding has operated six different stores and worked at 10 Meijer locations throughout his 42-year career. It all adds up to a stellar reputation and a proven formula for store manager ...

Get To Know Our Harris Teeter 2021 Store Manager Award Finalist

Donna Maxwell’s secret to managerial success is staying grounded – literally. For one thing, she spends as much time as possible on the floor of her Harris Teeter store in California, Maryland. It’s there that she meets regularly with staff to make ...

Get To Know Our Hy-Vee 2021 Store Manager Award Finalist

For someone who started working at Hy-Vee before he had a driver’s license, Brandon Lampkin has certainly contributed to the success of colleagues and the business over the past 31 ...

Get To Know Our Food City 2021 Store Manager Award Finalist

What’s in a name? Plenty, when you’re Hugh “Rusty” Rollins, manager of a Food City store in Athens, Tennessee. This is a store manager who knows most of his customers by name after working for the company for nearly 40 years. In turn, his nominators ...

Solar Energy Has Bright Outlook in Food Retail

As more companies have looked to reduce their electricity consumption and carbon footprints in recent years, exploring renewable energy has become a logical next step. Leading chains such as Kroger, Publix, Aldi, H-E-B, Giant Eagle, Stop & Shop, ...

Remembering George Floyd

Today in Minneapolis and in cities across America, people are finding ways to commemorate the one-year anniversary of George Floyd’s tragic murder at the hands of police ...

Get To Know Our Giant Food 2021 Store Manager Award Finalist

Assigned the task of opening a new store in Falls Church, Virginia in March 2020, William Randall did what many store managers did in that period – pivot – but on a different and unique level. As original plans for the opening weekend were put on ...

Get To Know Our Brookshire Grocery Co. 2021 Store Manager Award Finalist

Service is a priority and principle for Morris Lewis. He has served Brookshire Grocery Company for 26 years and served his country as a member and Sgt. 1st Class of the U.S. Army National Guard, through which he did two tours of duty in ...

The Outlook for Digital Shopping in 2021

In 2020, we saw a rise in digital shopping like never before—particularly for the grocery sector. FMI and NielsenIQ have partnered on an annual journey to analyze the digital food shopper. At a time when looking to the future can be difficult, we’ve ...

Get To Know Our Skogen's Festival Foods 2021 Store Manager Award Finalist

When it comes to successful store leadership, Keith Buswell keeps it in the family. This particular family is a team of employees at the Skogen’s Festival Foods store in Onalaska, Wisconsin. Indeed, his team rarely leaves home—his store has the ...

Get To Know Our ShopRite Supermarkets 2021 Store Manager Award Finalist

Whether at ground zero or from the ground up, John Salcito spent the better part of 2020 meeting challenges head on and in a successful way. The term “challenge” may be an understatement, ...

Get To Know Our Lunds & Byerlys 2021 Store Manager Awards Finalist

As her employees and customers navigated unchartered territory this past year, Katie Swenson not only provided the map and guidance for safe passage but discovered new treasure along the ...