Retail Operations

Our Voice of Food Retail blog offers commentary from FMI subject matter experts on timely and important topics to the food retail industry.

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  • Making Disruption Work for Your Business

    Oct 12, 2018
    Food retailers continue to see opportunities for differentiation as consumer expectations continue to shift and evolve. They have also become increasingly savvy, having to compete with an ever-growing set of rivals. We’re seeing a variety of ...
  • Taking the Pulse of the Industry, It is Not Just About the Worry (Index)

    Oct 11, 2018
    This year, in analyzing the data from the questions that historically shaped the Worry Index, we found that there were as many factors that contributed positively to sales and profits as there were factors negatively impacting the bottom line. ...
  • Total Digital Maturation in Online Grocery Shopping Is Only Five to Seven Years Away

    Oct 4, 2018
    “The Digitally Engaged Food Shopper” report spells out six significant digital imperatives that the industry must deal with to achieve its goal of a seamless and profitable omnichannel model. The imperatives range from “getting the right people in ...
  • Empowering the Shopper During Customer Service Week

    Oct 2, 2018
    The customer is always right. That mantra was engrained in me at an early age when I worked at my first food retail job. My employer trained me well; I was empathetic, responsive and exuded a positive attitude – even when a shopper was having a bad ...
  • Moving from Worry to What Works

    Oct 1, 2018
    As a good-news oriented, lets-find-the-opportunity–here kind of person, it troubles me that the piece of FMI research posed for annually providing a snapshot of the state of the food retail industry tends to focus on concerns and ...
  • Find the Next Innovation in Food Retail at Groceryshop

    Sep 19, 2018
    By 2022 - just four years from now – we project consumers will be spending $100 billion on online groceries. That is the equivalent of every U.S. household spending $850 online for food and groceries. Are you and your company ready for ...
  • A Healthy Dose of Optimism with Some Side Orders of Concern

    Sep 18, 2018
    As FMI prepares to release 68th annual edition of The Food Retailing Industry Speaks (Speaks) report, I thought I would give you a preview of what we will be revealing. I am happy to report that the food retail industry is riding a number of ...
  • Upending the Apple Cart

    Sep 17, 2018
    We can either let others upset our apple carts on their terms, or we can work with our supplier partners to upend our own apple carts in order to see things in new ways, making the needed adjustments to create the more agile marketplace our shoppers ...
  • Hurricane Florence: What’s the Status of Your Stores?

    Sep 14, 2018
    We need your support to ensure our supply chain can respond and stabilize. As soon as physically possible, please contact FMI via our crisis resources page to alert us on the status of your stores. With this basic information, we can work together ...
  • Retailers Stay Within the Circle of Trust with Food Safety

    Sep 12, 2018
    Year after year, FMI’s U.S. Grocery Shopper Trends Report shows consumers consistently trust their grocery store when it comes to food safety. This year, 93 percent of shoppers trust their grocery store to ensure the food they purchase is safe. No ...
  • Hurricane Preparedness and Response Resources

    Sep 11, 2018
    Hurricane and storm season is upon us and the first potential major storm of the years, Florence, is threatening the Eastern coast of the United States. To help our members prepare their stores, associates, supply chains and communities we’ve put ...
  • How Is Technology Changing Grocery Shopping?

    Sep 10, 2018
    This year’s U.S. Grocery Shopper Trends study took a deep dive into the world of technology to understand how the evolving digital world is changing how Americans shop for food and how that may impact food retailers. On the surface, when we decided ...
  • Photo Friday: National Family Meals Month™ Featured in Times Square

    Sep 7, 2018
    To kick off the fourth annual National Family Meals Month™, this new infographic with the message "More Matters at the Table and On Your Plate" appeared in Times Square on September 4. This represents a unique collaboration to combine the September ...
  • Advice from a Retailer: Six Common Pitfalls for Emerging Brands to Avoid

    Sep 6, 2018
    Introducing a new brand to the marketplace can be equal parts excitement and frustration. Joshua Dooley of QFC/Kroger shares his insights and advice on six common pitfalls for emerging brands that can make the difference between flourishing and ...
  • Rediscover the Value of GM-HBC

    Sep 5, 2018
    Shoppers enjoy the discovery process. We feel like everyday heroes when we bring home a new product or experiment with a new recipe for a family meal. Arguably, for food retailers, translating this same consumer experience to toothpaste or light ...