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Customer Service Representative, SQFI (Assistant Level)

  • Job Type: Full Time
  • Location: Arlington, VA

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Primary Purpose

To provide customer service support for the Safe Quality Food Institute with an emphasis on data support functions.

Essential Job Functions

Electronic Data and IT Support:

  • Assist with data input, verifying information in the database and reconciling data inputs, outputs and exchanges.
  • Prepare activity reports and summaries from the data base.

General Administrative Duties:

  • Administrative and customer support for SQFI to include: answer and screen incoming calls; retrieve messages from the general SQF phone and email and respond or disseminate to appropriate person for response; prepare, proof, and edit general documents, forms, and reports; create, categorize, and maintain correspondence and general files; fulfill requests for information by telephone, fax, or mail; maintain department schedules.  
  • Serve as the primary customer service representative for the SQF Institute.
  • Provide support to the technical team, providing them with reports and compliance data also support for all conferences, meetings, and webinars, including assemble packets of information for mailings and meetings and logistical support.
  • Provide support for Senior Director of Business Operations as directed.

Other Job Functions

  • Duties will include working with internal and external constituents, including working with people from outside the U.S. A second language, especially Spanish, is preferred but not required.
  • Administer the awards program for the SQFI Conference
  • Other responsibilities and duties as assigned or directed.


Physical Requirements

  • Normal office environment requiring use of typical business equipment (e.g., computer, telephone, fax, copier, security system).


Education Skills Experience Required

  • College degree is preferred.
  • Minimum of two years prior work experience.
  • Computer literacy with understanding of and ability to use Microsoft Office products.
  • Knowledge and understanding of routine office procedures, including use of fax machine, copier, telephone and computer.
  • Typing speed of at least 50 WPM.
  • Excellent telephone and interpersonal communication skills.
  • Strong customer service and team orientation.
  • Strong oral and written communication skills.
  • Strong grammar and proofreading skills.
  • Strong time management and project planning skills.
  • Strong attention to detail.
  • Ability to organize, prioritize, and accomplish multiple tasks with attention to detail.
  • Professional demeanor, approach, and appearance.

FMI is an equal opportunity employer.