Crisis Management Materials

• FMI Member 24 Hour Crisis Notification
• A.C.T.: Awareness, Communications & Teamwork This award-winning video emphasizes Awareness, Communications and Teamwork as the way to reduce the risk of armed robbery at supermarkets, how to react while a robbery is occurring, and how to assist police and/or the FBI during a robbery investigation.
• Crisis Management Guidelines for Civil Unrest Based on the opinions, recommendations and information gained from the meeting, we produced guidelines retailers can use to prepare for civil unrest. While small supermarket operators may find it impractical to establish a crisis command center as described in the guidelines, most other recommendations in the guidelines are applicable to food retailers of every size. Much can be done to reduce loss and to protect company associates and customers if security preparations are well planned and timely.
• FMI Communications Manual This comprehensive guide covers basic and advanced communications activities. It shows how to write a news release, run a news conference and set up a communications program from scratch.
• HIV/AIDS Situation Management Handbook Developed specifically for use by food industry members, the Handbook covers policy development, employee education, and internal and external communications specific to HIV/AIDS and discrimination issues.
• Preventing Armed Robberies at Supermarkets This manual is expressly developed for the more than 5,000 supermarkets that share common space with banks. All supermarkets, however, will find this reference manual to be very useful in developing security procedures for preventing armed robberies.
• Situation Management Handbook on Social, Economic and Political Protests This manual covers how to analyze a given situation, develop a policy, prepare your management team and employees to respond, handle the situation at the store level and deal with the media. It also includes real-world case histories and sample materials.

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