Consumer Affairs

Consumer Affairs IconThe Consumer Affairs Department helps member companies in developing policies and programs on consumer issues and trends. These include areas such as consumer lifestyles, nutrition, health and wellness, and food safety. FMI members may subscribe to receive updates about current events and issues effecting the food retail industry.

Stay Informed!

FMI Voice of Food Retail Blog ImageGet weekly stories from the Voice of Food Retail blog delivered to your in box every Friday morning. Update your profile in the FMI database to subscribe. Sign Up



FMI News App

20151208-FMI-470-WEB
Want the latest from FMI right in the palm of your hand? The FMI News App for smartphone or tables delivers all the recent news and resources from FMI. Download


Consumer Affairs Webinars
Laptop_120x88See our archive of consumer affair webinars on a variety of topics from animal welfare to consumer insights. Consumer Affairs Webinars


Hot Topics


FMI Consumer Affairs Resources 

 

  • 2015 U.S. Grocery Industry Speaks

    In its 65th year, FMI’s The Food Retailing Industry Speaks ("Speaks") provides the industry with important operational and financial benchmarks ranging from sales and profits to shrink, turns and differentiation tactics. The data is drawn primarily from FMI’s annual survey of U.S. food retailers and wholesalers, and was supplemented with information from public company Securities and Exchange Commission (SEC) 10K filings.
  • 2016 U.S. Grocery Shopper Trends

    The Food Marketing Institute has long supported U.S. food retailers through annual surveys of shopper behaviors and attitudes, providing consistent metrics to evaluate the changing market landscape. This year, FMI worked with the Hartman Group to supplement our U.S. Grocery Shopper Trends research perspective with a cultural lens, interviewing Americans in their homes and while shopping, and drawing upon ethnographic research into U.S. food consumption and consumers.

     

Capitalizing on the Shifting Consumer Food Value Equation

This joint Deloitte, FMI and GMA study found that roughly half of Americans surveyed (51 percent) weigh “evolving drivers” – health and wellness, safety, social impact, experience and transparency – in their purchasing decisions, in addition to the “traditional drivers” of taste, price and convenience. Moreover, this occurs regardless of demographic factors.

Press Release | Infographic

Overview of State Food Product Dating Laws

The FMI Guide to State Food Product Dating Laws provides a snapshot of  food product dating at the state level. In addition to providing a high-level view of the state-by-state picture, this report is also meant to be a jumping-off point for further in-depth research on any particular state. To that end, this document is “fully clickable,” meaning that we have provided hyperlinks to the relevant sections of code for further exploration, and to any guidance materials the state has provided.
  • The Business of Food Retail

    Jun 24, 2016
    2016 Store Manager Award WinnersCustomer service is at the heart of the food retail industry. In a time when the industry is experiencing an unprecedented pace of change, it’s important to remember our roots and showcase those in our industry who exemplify our customer service values every day.
    Full story
  • A Conversation with FMI’s New Head of Health and Wellness and the FMI Foundation

    Apr 15, 2016
    Sue Borra FMI recently named that Susan Borra, RD, as Chief Health and Wellness Officer and Executive Director of the FMI Foundation. I took some time to hear from Sue about her plans for the new role and what the FMI Foundation was up to.
    Full story
  • Twitter Chats for Supermarkets

    Mar 07, 2016
    Twitter ChatTwitter chats have their pros and cons. They can be an incredibly effective tactic for generating awareness and engagement about a certain topic or resource, but they aren’t as simple as sitting down for an hour and posting some tweets. With the right formula, a Twitter chat for a food retailer can be a great communications tactic, as I heard recently from Amy Bailey, social media manager for Skogen’s Festival Foods, as she recapped the Twitter chat the company hosted with its team of registered dietitians and KIND Snacks. Here are some insights Bailey shared with me.
    Full story
  • NEW Competitive Talent Strategies

    Jan 28, 2016
    NEW Panel at Midwinter ConferenceEmployees want to make connections; they want community and digital experiences that enable both their business and interpersonal relationships. They want to personally relate with their company’s mission statement and contribute to a greater purpose. While these aren’t necessarily new desires, according to a Network of Executive Women roundtable collocated at the FMI Midwinter Executive Conference, executives from some of the most iconic brands and global consulting firms revealed that these employee requirements are contributing to an emerging “war on talent.”
    Full story
  • What I Hope FMI Can Do for You in 2016

    Jan 12, 2016
    20151208-FMI-478-WEBFMI has been enhancing all the ways we reach out to you. Through webinars, an improved websitenewsletters, our new Voice of Food Retail blog and the FMI News App with its new push notification feature, we seek to help you separate the wheat from the chaff and find the information you need to have when you need to have it. Through committee calls and emailed updates, the FMI staff seeks to help your team take advantage of the opportunities that will present themselves, prepare for the bumps ahead, stay focused on what matters most and work more effectively to achieve your companies’ goals.
    Full story